General Manager

Bass Pro Shops•Gainesville, VA

19d

About The Position

The General Manager is responsible for the day-to-day management of store operations and merchandising, including financial efficiency, inventory control, customer service, merchandise presentation, and Associate morale. The role directly supervises the Assistant Store Manager, Human Resources Manager, Loss Prevention Manager, and Promotions Manager, and indirectly supervises the other Store Managers. The General Manager opens and closes the Store and oversees staffing, hiring, training, performance management, work schedules, coaching, and associate motivation. The General Manager supports world-class customer service, works to meet or exceed Company financial plans, and protects Company assets through audits and oversight of inventory, cash management, and the Store’s operating account. The role implements corporate merchandising, marketing, advertising, sales, and payroll directives; maintains a clean, organized, and safe facility; and resolves customer and associate issues. The position also assists customers with purchasing decisions and promotes programs such as CLUB Membership, VOC, and In-Store Pick-up. Other duties may be assigned.

Requirements

Minimum of 5 years of experience in high-volume, big-box retail management.
Ability to calculate figures and amounts such as discounts, commissions, and percentages.
Ability to define problems, collect data, establish facts, and draw valid conclusions.
Ability to interpret financial, legal, and technical information.
Ability to read and analyze reports.
Ability to write reports and business correspondence.
Ability to present information effectively and respond to questions from managers, associates, customers, and the public.
Ability to conduct meetings and presentations for large groups.
Proficiency with PC-based word processing, spreadsheets, database management, electronic point-of-sale, and inventory management systems.
Strong interpersonal skills.
Ability to establish and maintain effective working relationships with coworkers, associates, customers, and Corporate Staff.
Demonstrated use of team-based management.
Ability to exercise independent judgment, analyze problems, perform needs assessments, and adapt broad guidelines to achieve desired results.

Nice To Haves

Multi-store experience.

Responsibilities

Manage day-to-day store operations and merchandising.
Directly supervise the Assistant Store Manager, Human Resources Manager, Loss Prevention Manager, and Promotions Manager, and indirectly supervise other Store Managers.
Open and close the Store.
Participate in interviewing and selection; coordinate training; participate in new-hire orientation; prepare or approve performance appraisals; recommend merit or promotional increases; approve weekly work schedules; and coach and motivate associates.
Promote positive customer relations and a productive, team-oriented work environment.
Support a strong commitment to world-class customer service and a pleasant, productive shopping experience.
Meet or exceed Company financial plans.
Control Company assets and financial efficiency by auditing reports, journals, physical inventory, and procedures; monitor and control cash management; and control the Store’s operating account.
Maintain corporate merchandising directives and implement marketing and advertising strategies in the Store.
Execute Company sales and payroll plans.
Maintain a clean, organized, and safe environment and facility for associates and customers.
Resolve customer and associate issues.
Carry out supervisory responsibilities in accordance with Company policies and applicable laws, including hiring, training, assigning and directing work, evaluating performance, rewarding and disciplining associates, addressing complaints, and resolving problems.
Assist customers with buying decisions by identifying and evaluating their needs, recommending products, and promoting programs including CLUB Membership, VOC, and In-Store Pick-up.
Perform other duties as assigned.

Benefits

Discounts on retail merchandise, restaurants, resorts, and conservation attractions.
Medical, dental, and vision benefits.
Health Savings Account.
Flexible Spending Account.
Voluntary benefits.
401(k) retirement savings.
Paid holidays.
Paid vacation.
Paid sick time.
Bass Pro Cares Fund.