Retail General Manager Albany

Office Depot•Albany, GA

8d•$50,500 - $53,000

About The Position

The Retail General Manager owns the location’s results for sales, services, operations profit, and customer and community relationships. The role develops and executes store strategies to achieve sales and operational goals, increase conversion rates, attract customer traffic, and maximize sales and profitability. The General Manager leads the store’s customer experience and sales-service culture, and engages local small and medium businesses and the community to strengthen client relationships, retention, brand awareness, and loyalty. The General Manager leads hiring, training, development, performance management, talent assessment, recognition, and succession planning for associates. The role provides coaching and constructive feedback, resolves associate and customer concerns, and fosters a positive, inclusive workplace. Additional responsibilities include merchandising, store operations, staffing and scheduling, inventory and expense controls, maintaining company standards, communicating company initiatives, and serving as an External Key Carrier for store safety, security, opening, closing, and cash-handling procedures. The General Manager completes required management and position-specific certifications and training, and complies with applicable legal and safety requirements.

Requirements

High school diploma or equivalent required.
2–4 years of management experience, or equivalent skills gained through an internal development program.
Strong business acumen, sound judgment, and proven people-management abilities.
Demonstrated leadership skills, including the ability to lead, coach, and positively influence at all levels while working independently and as part of a team.
Excellent verbal and written communication skills.
Strong planning, prioritization, and execution skills in a fast-changing, often ambiguous environment.
Proficiency with computers, job-related technology, and POS systems for accessing and processing information and merchandise.

Nice To Haves

Bachelor’s degree in Business, Marketing, Retail Management, or a related field.

Responsibilities

Lead, coach, and inspire associates to build trust, brand loyalty, and exceptional customer service; create a sales-focused environment through associate training and development.
Assess and develop store talent, build bench strength, and maintain succession plans.
Deliver an exceptional customer experience by observing, listening, interacting, following up, and ensuring customer issues are satisfactorily resolved.
Ensure associates have and effectively use the information, training certifications, tools, and systems needed to meet customer needs.
Engage the local community to build client relationships, improve customer retention, and increase brand awareness and loyalty.
Manage associate performance, talent assessment, development, and recognition; provide direction, coaching, real-time counseling, and performance appraisals; resolve conflicts and partner with business partners as needed.
Foster an inclusive workplace that embraces diversity and encourages creative and innovative thinking and risk-taking.
Increase sales and profitability, and plan staffing needs using the labor model and workforce management system to provide effective, cost-efficient scheduling.
Manage inventory, assets, and expenses through financial controls and review of receiving, data entry, cash handling, payroll control, merchandise flow-through, and replenishment processes.
Manage merchandising, operations, and execution of store and company standards; maintain store appearance and merchandise presentation according to company guidelines.
Lead daily, weekly, and monthly store meetings to communicate company initiatives, policies, procedures, operational updates, benefits, and programs.
As External Key Carrier, help ensure building and associate safety and security; perform opening and closing duties, including alarm activation and deactivation, cash handling, daily store balancing, and related system processes.
Obtain and maintain Sales Leader and other required position-specific certifications; complete management training, including Anti-Harassment and Discrimination and Code of Ethics training.
Follow OSHA, workers’ compensation, wage and hour, I-9 compliance, and other legal requirements.
Perform other duties as assigned.