Retail General Manager

EMINENT, INC.•San Diego, CA

8d•$130,000 - $150,000

About The Position

The Retail General Manager is responsible for driving a performance-based culture at a retail location while delivering an exceptional customer experience. The role requires a passion for fashion and styling, the ability to cultivate an in-store customer following, support the management team, and represent the REVOLVE brand and image. The manager owns store performance and operations, balances revenue goals with budgets and expenses, develops the team, and works with corporate and cross-functional partners to improve business results and customer experience. The position is hands-on and may involve supporting new store openings and seasonal transitions in a dynamic, growth-oriented environment.

Requirements

At least 5 years of retail store management experience.
Proven experience in a sales-driven environment and a record of delivering sales results aligned with business growth targets.
Customer-centric approach and proven ability to build and maintain client relationships that foster brand loyalty.
Ability to work in a fast-paced, cross-functional team environment.
Strong interpersonal skills and ability to interact effectively with customers, team members, headquarters partners, vendors, and diverse personalities.
Ability to set clear objectives, communicate directly, and inspire a team.
Ability to maintain operational efficiency, adhere to processes and systems, and identify improvements.
Ability to stand and lift within reason on the sales floor and in the back of house.
Availability to work at least 40 hours per week and open availability for a flexible schedule, including overnights, evenings, holidays, and weekends.
Experience managing a business with at least $10 million in annual net revenue.
Experience managing exempt and non-exempt employees.
Understanding of retail labor laws.
Strong analytical skills and understanding of industry trends and market awareness.
Strong understanding of physical retail economics and store productivity metrics.
Ability to make assortment decisions within finite selling space; strong retail math and OTB expertise.
Ability to balance brand equity, trend relevance, and inventory turnover.
Ability to synthesize qualitative store feedback with quantitative performance data.
Strong organization, multitasking, and prioritization skills; capable self-manager and team leader.
Strong verbal and written communication skills.
Comfort working in a fast-paced, evolving retail environment.

Nice To Haves

Luxury retail management experience.
GSuite experience.

Responsibilities

Monitor store performance, including sales, profit, seasonal product levels, and compliance with company standards and policies.
Execute strategies to increase store sales and profitability, achieve year-over-year growth, and maintain stable KPIs.
Use business acumen to identify opportunities and develop long-term solutions.
Own operational execution of the store, meeting revenue targets while balancing budgets and expenses.
Maintain inventory accuracy and controls.
Address customer complaints with the VP of Retail and resolve issues to retain customers and build loyalty.
Deliver an elevated client experience as a brand ambassador, embodying brand values and engaging customers with the brand.
Partner with HR and Recruiting on staffing and hiring.
Work with the direct supervisor and HR on performance discussions, safety discussions, and other HR issues.
Provide real-time and weekly feedback on product and sales performance to corporate partners to inform allocations and business performance.
Manage the retail store team's day-to-day performance and support a strong employee experience.
Source talent, develop retail teams, and maintain a strong network within the market.
Set clear objectives, communicate directly, and inspire the team to reach its potential.
Promote operational efficiency by following processes and systems and identifying opportunities for improvement.
Support business needs during nights, weekends, holidays, and flexible schedule periods, including overnights as needed.