Retail General Manager

Office Depot • Katy, TX

1d

About The Position

The Retail General Manager owns the store’s results for sales, services, operations, profitability, and customer and community relationships. The role develops and executes store strategies to achieve sales and operational goals, increase conversion rates and customer traffic, and deliver a strong customer experience. The General Manager leads hiring, training, development, talent assessment, performance management, recognition, and succession planning for associates, while fostering a positive, inclusive, customer-first workplace.

The position is responsible for store staffing and scheduling, inventory and asset management, expenses and financial controls, merchandise flow and replenishment, merchandising, and execution of company standards. The General Manager also builds relationships with the local community and small and medium businesses, resolves customer and associate concerns, communicates company initiatives and policies, and supports change initiatives. As an External Key Carrier, the General Manager helps ensure building and associate safety and security and performs opening and closing procedures. The role requires completion of management training and applicable certifications, as well as adherence to relevant safety and legal requirements.

Requirements

• High school diploma or equivalent required.
• 2–4 years of management experience, or equivalent skills gained through an internal development program.
• Strong business acumen and sound judgment, with proven people-management abilities.
• Demonstrated leadership skills and the ability to lead, coach, and positively influence at all levels while working independently and as part of a team.
• Excellent verbal and written communication skills.
• Strong planning, prioritization, and execution skills in a fast-changing, often ambiguous environment.
• Proficiency with computers, job-related technology, and POS systems for accessing and processing information and merchandise.

Nice To Haves

• Bachelor’s degree in Business, Marketing, Retail Management, or a related field preferred.

Responsibilities

• Lead, coach, motivate, and inspire associates to build trust, brand loyalty, and an exceptional customer service experience.
• Create and manage a sales-focused environment through associate training and development.
• Assess and develop store talent, build talent bench strength, and maintain a succession plan.
• Observe, listen to, and interact with customers; follow up to ensure satisfaction and resolve issues.
• Ensure associates have and effectively use the information, training, certifications, tools, and systems needed to meet customer needs.
• Engage with the local community to build client relationships, improve customer retention, and increase brand awareness and loyalty.
• Manage associate performance, talent assessment, development, and recognition; provide coaching, counseling, and developmental feedback.
• Support diversity, creative and innovative thinking, and risk taking; manage associate conflicts and partner with business partners to resolve concerns.
• Increase sales and profitability and manage store sales performance and opportunities.
• Plan staffing needs using the labor model and workforce management system to ensure effective, cost-efficient scheduling.
• Manage inventory, assets, and expenses; apply financial controls and review receiving, data entry, cash handling, payroll control, and other operational processes.
• Manage merchandise flow-through and replenishment.
• Conduct timely performance appraisals and provide valuable developmental feedback to associates.
• Oversee merchandising, operations, and execution of store and company standards; maintain a neat, clean, well-stocked store and follow signage, labeling, presentation, and visual-appearance standards.
• Lead daily, weekly, and monthly store meetings to communicate company initiatives, policies, procedures, and operational updates.
• Ensure associates understand company benefits, directives, and programs.
• As an External Key Carrier, support building and associate safety and security and perform opening and closing duties, including alarm activation and deactivation, cash handling, daily store balancing, and related system processes.
• Obtain and maintain Sales Leader certification and other required position-specific certifications; complete management training, including Anti-Harassment and Discrimination and Code of Ethics training.
• Comply with OSHA, workers’ compensation, wage-and-hour, I-9, and other legal requirements.
• Support the company’s operational safety culture by working safely and addressing potential hazards or concerns.
• Perform other duties as assigned.

Benefits

• 401(k)
• Competitive salaries
• Benefits package
• Opportunities to move and grow within the organization
• May be eligible to participate in an incentive program, paid in accordance with the Incentive Plan terms and conditions

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED