Retail General Manager

Goodwill Southern California•Colton, CA

18h

About The Position

Goodwill Southern California is seeking a Retail General Manager to oversee the full operations of its Colton retail store. The role leads a team and ensures strong customer and donor experiences while driving sales, production, and operational performance in support of Goodwill’s mission of Transforming Lives Through the Power of Work. The position involves flexible shifts, including evenings, weekends, holidays, and overtime as required.

Requirements

3–5 years of supervisory experience in a customer-focused management role; retail experience preferred.
High school diploma or GED required.
Strong leadership ability and a track record of developing high-performing teams.
Ability to manage multiple priorities independently with strong follow-through.
Proficiency with personal computers, POS systems, and Microsoft Outlook and Excel.
Excellent communication, coaching, and problem-solving skills.

Nice To Haves

College degree.
Retail experience.
Bilingual Spanish/English.

Responsibilities

Lead overall store operations to achieve goals in sales, production, customer service, payroll, safety, and expense control.
Provide excellent service and foster positive engagement with Ambassadors, customers, and donors.
Maintain a clean, safe, and welcoming environment while ensuring compliance with safety standards and standard operating procedures.
Oversee staffing activities, including interviewing, hiring, onboarding, scheduling, coaching, and performance evaluations.
Monitor weekly budgets, expenditures, and performance variances, and implement corrective actions as needed.
Ensure efficient donation intake, processing, and production practices that meet company standards.
Enforce asset protection, loss prevention, and store security procedures.
Lead daily merchandising reviews and ensure the sales floor reflects brand standards and promotional requirements.
Authorize markdowns when appropriate and respond to sales trends and sell-through.
Complete schedules, manage timecards, and ensure compliance with payroll processes.
Attend required meetings and trainings, and support nearby locations as needed.
Work flexible shifts, including evenings, weekends, holidays, and overtime as required.