Retail General Manager

Office Depot • Slidell, LA

22h

About The Position

The Retail General Manager owns the store’s results for sales, services, operations, profit, and customer and community relationships. The role develops and executes store strategies to achieve sales and operational goals, increase conversion rates, drive customer traffic, and maximize sales and profitability. The General Manager leads the customer experience and sales-service culture, engages with the local community and small and medium businesses, and builds customer relationships, retention, brand awareness, and loyalty.

The General Manager hires, trains, develops, assesses, coaches, and manages the performance of associates, including talent development, recognition, and succession planning. The role sets staffing plans and schedules, manages inventory, assets, expenses, merchandise flow, and replenishment, and oversees store operations and company standards. It also addresses associate and customer concerns, supports an inclusive workplace, communicates company initiatives and policies, and acts as an External Key Carrier responsible for store security and opening and closing procedures. The position requires completion of management training and applicable certifications, as well as compliance with safety and legal requirements.

Requirements

• High school diploma or equivalent required.
• 2–4 years of management experience, or equivalent skills gained through an internal development program.
• Strong business acumen and sound judgment, with proven people-management abilities.
• Demonstrated leadership skills, including the ability to lead, coach, and positively influence at all levels while working independently and as part of a team.
• Excellent verbal and written communication skills.
• Strong planning, prioritization, and execution skills in a fast-changing, often ambiguous environment.
• Proficiency with computers, job-related technology, and POS systems for accessing and processing information and merchandise.

Nice To Haves

• Bachelor’s degree in Business, Marketing, Retail Management, or a related field preferred.

Responsibilities

• Lead, coach, motivate, and inspire associates to build trust, brand loyalty, and an exceptional customer-service experience.
• Create and manage a sales-focused environment through associate training and development.
• Assess and develop store talent, build talent bench strength, and maintain a succession plan.
• Observe, listen to, and interact with customers; follow up to ensure satisfaction and resolve issues.
• Implement and apply the information, training, certifications, tools, and systems needed to meet customer needs.
• Engage with the local community and build client relationships, retention, brand awareness, and loyalty.
• Manage associate performance, talent assessment, development, recognition, conflicts, and performance feedback and appraisals.
• Promote an inclusive environment that embraces diversity and encourages creative and innovative thinking and risk taking.
• Provide direction, coaching, and timely counseling to associates, and partner with business partners to resolve concerns.
• Increase sales and profitability and manage store sales performance and opportunities.
• Plan staffing using the labor model and workforce management system to maintain effective, cost-efficient schedules.
• Manage inventory, assets, expenses, merchandise flow, and replenishment; apply financial controls and review receiving, data entry, cash handling, and payroll processes.
• Oversee merchandising, operations, and execution of store and company standards; maintain store appearance, cleanliness, stock levels, signage, labeling, and merchandise presentation.
• Lead daily, weekly, and monthly store meetings to communicate company initiatives, policies, procedures, and operational updates.
• Ensure associates understand company benefits, directives, and programs.
• As an External Key Carrier, help ensure building and associate safety and security; perform opening and closing duties, including alarm activation and deactivation, cash handling, daily balancing, and system processes.
• Obtain and maintain Sales Leader certification and other required position-specific certifications.
• Complete management training, including Anti-Harassment and Discrimination and Code of Ethics training.
• Comply with OSHA, workers’ compensation, wage and hour, I-9, and other legal requirements.
• Perform other duties as assigned.

Benefits

• 401(k)
• Competitive salaries
• Benefits package
• Opportunities to move and grow within the organization
• May be eligible to participate in an incentive program, subject to the Incentive Plan terms and conditions.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED