Retail General Manager

Office Depot•Katy, TX

2d•$50,500 - $70,500

About The Position

The Retail General Manager is accountable for growing sales and services and achieving results for sales, services, operational profit, and customer and community relationships. The role leads the store’s customer experience and sales-service culture, manages sales performance, identifies sales opportunities, and develops strategies to meet sales and operational goals, increase conversion rates, and drive customer traffic and profitability. The General Manager leads associate training, development, talent assessment, recognition, and succession planning. The role provides coaching and feedback, fosters an inclusive workplace, motivates associates to deliver a customer-first experience, and engages with the local community and small and medium businesses to build client relationships, retention, brand awareness, and loyalty. The General Manager is responsible for hiring, merchandising, store operations, execution of company standards, and resolution of associate and customer concerns. The role manages staffing, inventory, assets, expenses, operational processes, and store communications. As an External Key Carrier, the General Manager also supports building and associate safety and security, and performs opening and closing duties. The role completes required training and certifications and complies with applicable legal and safety requirements.

Requirements

High school diploma or equivalent required.
2–4 years of management experience, or equivalent skills gained through an internal development program.
Strong business acumen and sound judgment, with proven people-management abilities.
Demonstrated leadership skills and the ability to lead, coach, and positively influence at all levels while working independently and as part of a team.
Excellent verbal and written communication skills.
Strong planning, prioritization, and execution skills in a fast-changing, often ambiguous environment.
Proficiency with computers, job-related technology, and point-of-sale systems for accessing and processing information and merchandise.

Nice To Haves

Bachelor’s degree in Business, Marketing, Retail Management, or a related field preferred.

Responsibilities

Lead, coach, and inspire associates to build trust, brand loyalty, and an exceptional customer-service experience; create a sales-focused environment through associate training and development.
Assess and develop store talent, build talent bench strength, and plan for succession.
Observe, listen to, interact with, and follow up with customers to ensure satisfaction and resolve issues; ensure associates have the information, training, tools, and systems needed to meet customer needs.
Engage with the local community to build client relationships, improve retention, and increase brand awareness and loyalty.
Manage associate performance, talent assessment, development, and recognition; provide direction, coaching, and timely performance counseling; resolve associate conflicts and partner with business partners as appropriate.
Foster a diverse, inclusive environment that encourages creative and innovative thinking and risk taking.
Increase sales and profitability; plan staffing needs using the labor model and workforce management system to ensure effective, cost-efficient scheduling.
Manage inventory levels, assets, and expenses using financial controls; review receiving, data entry, cash handling, and payroll processes; manage merchandise flow-through and replenishment.
Deliver timely developmental feedback and performance appraisals to associates.
Manage merchandising and store operations, execute store and company standards, and maintain store appearance, cleanliness, stock levels, signage, labeling, and merchandise presentation.
Lead daily, weekly, and monthly store meetings to communicate company initiatives, policies, procedures, operational updates, benefits, and programs.
As an External Key Carrier, help ensure building and associate safety and security and perform opening and closing duties, including alarm activation and deactivation, cash handling, daily balancing, and other system processes.
Obtain and maintain Sales Leader and other required position-specific certifications; complete management training, including Anti-Harassment and Discrimination and Code of Ethics training.
Comply with OSHA, workers’ compensation, wage and hour, I-9, and other legal requirements.
Perform other duties as assigned.