Retail General Manager

Story Cannabis • Phoenix, AZ

2d

About The Position

The Retail General Manager oversees the day-to-day operations of a busy retail store, including financials, physical inventory, cannabis storage, team leadership, and store cleanliness and organization. The role ensures customer distribution is professional and safe and complies with state and local guidelines, while maintaining sufficient, accurately accounted-for cannabis inventory. The manager supports store performance by coaching employees, monitoring sales goals and KPIs, handling transactions, and providing exceptional customer service. The position also involves receiving and processing merchandise and supplies, including items requiring special handling or refrigeration.

Requirements

• High school diploma or GED equivalent required.
• At least 3 years of retail management experience within the cannabis industry.
• Verifiable product knowledge of flower, concentrates, edibles, topicals, dosing instructions, extraction methods, and methods of consumption.
• Strong knowledge of point-of-sale and industry compliance tools, specifically Dutchie and Metrc.
• Must be over 21 years of age.
• Must consent to a background check.
• Must have a valid state-issued ID or U.S. Passport.
• Must have reliable transportation.
• Must have no scheduling restrictions.
• Must be able to occasionally lift 50+ pounds.
• Must be able to sit or stand for long periods of time.

Nice To Haves

• Associate degree preferred.

Responsibilities

• Maintain a professional and safe distribution process for customers that complies with state and local guidelines.
• Ensure stored cannabis is accounted for and that the store has adequate inventory for daily operations.
• Motivate team members, solve problems effectively, and take intentional steps toward accomplishing goals.
• Handle cash and debit transactions quickly and accurately while maintaining a balanced cash drawer.
• Regularly review store sales goals and KPIs to improve operations and financial performance.
• Unpack, sort, count, and label merchandise, including items requiring special handling or refrigeration.
• Train and develop budtenders, shift leads, and assistant general managers.
• Receive store and inventory supplies.
• Provide exceptional customer service and go the extra mile.
• Perform other duties as required to meet department and company goals and objectives.

Benefits

• Paid time off (PTO), including 8 paid holidays per year.
• Medical, dental, and vision insurance.
• 401k retirement savings plan.
• Company-paid short-term and long-term disability.
• Company-paid life insurance.
• Employee Assistance Program (EAP).
• Employee referral program.
• Commuter benefits.
• Product discounts.
• Additional compensation incentives, including tips and bonuses.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED