Retail General Manager Albany

Office Depot • Albany, GA

7d

About The Position

The Retail General Manager owns the store’s performance across sales, services, operations, profitability, and customer and community relationships. The role sets and executes strategies to achieve sales and operational goals, increase conversion rates and customer traffic, and maximize sales and profitability. The General Manager leads the customer experience and sales-service culture, develops associates and future talent, manages performance and staffing, and maintains store standards and operations. The role also builds local community and small- and medium-business relationships, supports company changes, and serves as an External Key Carrier responsible for store security and opening and closing procedures.

Requirements

• High school diploma or equivalent required.
• 2–4 years of management experience, or equivalent skills gained through an internal development program.
• Strong business acumen and sound judgment, with proven people-management abilities.
• Demonstrated leadership skills and ability to lead, coach, and positively influence at all levels, working independently and as part of a team.
• Excellent verbal and written communication skills.
• Strong planning, prioritization, and execution skills in a fast-changing, often ambiguous environment.
• Proficiency with computers, job-related technology, and POS systems for accessing and processing information and merchandise.

Nice To Haves

• Bachelor’s degree in Business, Marketing, Retail Management, or a related field preferred.

Responsibilities

• Lead, coach, motivate, and inspire associates to build trust, brand loyalty, and an exceptional customer experience.
• Create and manage a sales-focused environment through associate training and development.
• Assess and develop store talent, build talent bench strength, and create succession plans.
• Observe, listen to, and interact with customers; follow up to ensure satisfaction and resolve issues.
• Ensure associates have the information, training, certifications, tools, and systems needed to meet customer needs.
• Engage with the local community and build client relationships to improve retention, brand awareness, and loyalty.
• Manage associate performance, talent assessment, development, recognition, appraisals, and real-time coaching and counseling.
• Support an inclusive, diverse workplace that encourages creative and innovative thinking and risk taking.
• Manage associate conflicts and partner with business partners to address concerns in a timely manner.
• Increase sales and profitability.
• Plan staffing using the labor model and workforce management system to provide effective, cost-efficient scheduling.
• Manage inventory, assets, expenses, merchandise flow-through, replenishment, and operational financial controls, including receiving, data entry, cash handling, and payroll control.
• Oversee merchandising, store operations, and execution of store and company standards; maintain a neat, clean, well-stocked store and appropriate signage and merchandise presentation.
• Lead daily, weekly, and monthly store meetings to communicate company initiatives, policies, procedures, and operational updates.
• Ensure associates understand company benefits, directives, and programs.
• As an External Key Carrier, help ensure building and associate safety and security; perform opening and closing duties, including alarm activation and deactivation, cash handling, and daily store balancing.
• Obtain and maintain Sales Leader certification and other required position-specific certifications; complete management training, including Anti-Harassment and Discrimination and Code of Ethics training.
• Comply with OSHA, workers’ compensation, wage-and-hour, I-9, and other legal requirements.
• Perform other duties as assigned.

Benefits

• 401(k)
• Competitive salaries
• Benefits package
• Opportunities to move and grow within the organization
• May be eligible to participate in an incentive program, paid in accordance with the Incentive Plan terms and conditions

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED