Assistant General Manager- Courtyard by Marriott, Littleton, MA

Lafrance Hospitality•Lowell, MA

1d•$50,000 - $55,000

About The Position

The Assistant General Manager works hand in hand with the General Manager to ensure smooth operations of the hotel and its bistro. The role works across hotel departments to provide outstanding guest service and maintain high standards of excellence. Responsibilities span front office operations, bistro operations, team performance and development, guest satisfaction, standards compliance, and housekeeping and laundry management. The position is full-time, with a mid-shift and evening schedule and availability on weekends and holidays.

Requirements

At least 1–3 years of hotel front desk experience or prior property management experience.
Detail-oriented, with an emphasis on building guest relationships.
Must be available to work a flexible schedule.
Prior brand hotel experience is preferred.
Prior knowledge of food and beverage is preferred.

Nice To Haves

Prior brand hotel experience.
Prior knowledge of food and beverage.

Responsibilities

Manage front office operations, including guest service, brand standards, room availability, cost controls, profitability, systems, department management, policy and procedure implementation and enforcement, and meeting participation and facilitation.
Lead or assist with daily operations of the hotel bistro.
Monitor and encourage team-member performance; assist with training; coach, evaluate, and reward team members; and assist with scheduling and employee reviews.
Monitor guest satisfaction reviews and scores with the General Manager and make improvements accordingly.
Ensure compliance with Marriott and Lafrance standards.
Greet guests and respond to inquiries, requests, and issues in a timely, friendly, and efficient manner, resolving guest concerns.
Manage the housekeeping and laundry department and perform some housekeeping responsibilities.