Assistant General Manager- Courtyard by Marriott, Littleton, MA

Lafrance Hospitality•Lowell, MA

14h•Onsite

About The Position

The Assistant General Manager works hand in hand with the General Manager to ensure smooth operations of the hotel and its bistro. The role works across hotel departments to provide outstanding guest service and maintain high standards of excellence. It includes managing front office operations, assisting with daily bistro operations, and managing the housekeeping and laundry department, along with some housekeeping responsibilities. The position requires a flexible schedule, including mid-shifts and evenings, with availability on weekends and holidays.

Requirements

At least 1–3 years of hotel front desk experience or prior property management experience.
Detail-oriented, with an emphasis on building guest relationships.
Must be available to work a flexible schedule, including mid-shifts and evenings, with weekend and holiday availability.

Nice To Haves

Prior brand hotel experience preferred.
Prior knowledge of food and beverage.

Responsibilities

Manage front office operations, including guest service, brand standards, room availability, cost controls, profitability, systems, department operations, and implementation and enforcement of policies and procedures.
Participate in and facilitate meetings.
Lead or assist with the daily operations of the hotel bistro.
Monitor team-member performance and identify training needs.
Coach, evaluate, and reward team members.
Assist with scheduling and employee reviews.
Monitor guest satisfaction reviews and scores with the General Manager and make improvements accordingly.
Ensure compliance with Marriott and Lafrance standards.
Greet guests and respond to inquiries, requests, and issues in a timely, friendly, and efficient manner; resolve guest concerns.
Manage the housekeeping and laundry department and perform some housekeeping responsibilities.