General Manager

Trident Holding Company LLC•Murfreesboro, TN

20d

About The Position

Freddy’s General Manager leads a fast-paced, high-quality kitchen and front-of-house team to deliver an excellent guest experience. The role oversees restaurant operations, financial performance, team training, and development of future leaders. The General Manager is responsible for maintaining Freddy’s standards for speed, friendliness, and food quality while building a welcoming, supportive team culture.

Requirements

Willingness to work nights, weekends, and holidays as required.
Ability to lift more than 30 pounds and stand for long periods.
Passion for the guest experience and for leading a team in a fast-paced environment.
ServSafe certification or local equivalent required.

Responsibilities

Manage all restaurant operations, including drive-thru, dine-in, and delivery service.
Monitor service levels to ensure Freddy’s standards for speed, friendliness, and food quality are consistently met.
Track daily sales and deposits, manage cash-handling procedures, and ensure accurate transaction reconciliation.
Maintain a safe, clean, and well-organized environment inside and outside the restaurant.
Maintain records and ensure compliance with health, safety, and labor regulations.
Hire, train, and onboard team members in keeping with Freddy’s friendly and energetic culture.
Coach and conduct performance reviews to develop Assistant Managers and Crew Leaders.
Handle employee relations, scheduling, payroll approvals, and disciplinary matters.
Control labor costs and food waste while maintaining appropriate staffing levels for peak hours.
Lead the execution of promotions, limited-time offers, and seasonal initiatives.
Set an enthusiastic example and inspire the team throughout each shift.
Resolve problems promptly and respond professionally and urgently to guest feedback.
Communicate clearly with staff at all levels and foster an open, supportive work environment.
Participate in manager calls and meetings and keep the location aligned with company goals and standards.
Build a “Freddy’s family” culture where employees enjoy working and growing.