General Manager - 2682

Jiffy Lube • New Bern, NC

5h

About The Position

The General Manager oversees daily operations for a single automotive service center, ensuring smooth execution, an exceptional customer experience, team development, and overall profitability while upholding PVA and Jiffy Lube standards. This is a hands-on leadership role in a dynamic, customer-driven environment.

Requirements

• Valid U.S. driver's license and authorization to work in the U.S.
• At least 1 year of retail service management experience, including KPIs, budgeting, and calculations.
• Strong written and verbal English communication skills.
• Ability to use computers, online tools, and documentation systems.
• Ability to stand for long periods; lift 50+ pounds; bend, reach, crawl, and climb stairs.
• Comfortable working in enclosed or semi-outdoor environments.
• High school diploma or equivalent.
• Strong customer service and communication skills.
• Dependable leadership and attention to detail.
• Growth-minded and willing to train and develop.
• Ability to multitask in a fast-paced environment.
• Strong safety awareness.

Responsibilities

• Open and close the store while maintaining a clean, organized, professional workspace.
• Hire, train, schedule, and coach team members, including conducting performance evaluations and taking disciplinary actions.
• Drive financial performance, including sales growth, profitability, and customer retention.
• Oversee cash handling, register reconciliation, and bank deposits.
• Complete paperwork for sales, cash receipts, and employee records.
• Monitor inventory, prevent shrinkage, and manage supply orders efficiently.
• Deliver outstanding customer service and resolve escalated concerns.
• Assist with automotive maintenance services and operate various vehicle types.
• Enforce safety standards and maintain OSHA and environmental compliance.
• Report workers' compensation claims.
• Perform additional tasks assigned by the District Manager.

Benefits

• Employer/employee-funded medical, dental, and vision plans.
• Prescription coverage and telemedicine.
• Employer-funded basic life and AD&D insurance.
• Paid Time Off.
• 401(k) with company match.
• FSA and Dependent Care FSA.
• Bonuses for Jiffy Lube University (JLU) training completion.
• Monthly performance-based bonuses.
• Employee discounts on parts and services.
• Employee Assistance Program.
• Will preparation and travel assistance.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED