Planet Fitness - Assistant General Manager - Boerne

Taymax Group•Boerne, TX

20d•Onsite

About The Position

The Assistant General Manager assists with oversight of club operations to ensure an exceptional “Judgement Free” member experience. Working closely with the Club Manager, this role helps build a positive, enthusiastic team atmosphere and a financially successful club. The position supports staff management, customer service, facility upkeep, supplies, reporting, marketing promotions, and other club needs.

Requirements

Must be at least 18 years old.
High school diploma or GED equivalent required.
One year of customer service experience, preferably in a similar gym or retail environment.
Current CPR certification required.
Basic computer proficiency, including Microsoft Suite, and ability to learn systems quickly.
Solid supervisory, diplomacy, and listening skills.
Strong customer service and problem-resolution skills.
Ability to work independently and as part of a team.
Must have a valid driver's license, an acceptable driving record, and reliable transportation.
Hard-working, enthusiastic, energetic, and passionate about health and fitness.

Responsibilities

Assist in recruiting, hiring, training, and developing Member Service Representatives, Trainers, and Custodians.
Help maintain a welcoming atmosphere for members, prospective members, and guests, and ensure staff follows customer service guidelines.
Assist with staff management, scheduling, and supervision to ensure shifts are covered and customer service standards are met.
Help resolve or escalate employee concerns, process weekly payroll as needed, and provide backup coverage for absent employees.
Participate in front-desk activities, including greeting members and guests, answering phones, checking members into the system, touring and signing up new members, logging amenities, and communicating updates or events.
Handle member requests and help resolve member issues and questions.
Assist with club cleanliness and maintenance, including keeping the front desk and lobby orderly and participating in cleaning and club upkeep.
Identify equipment or facility repairs needed and communicate them promptly to the Club Manager and Facilities Maintenance team.
Assist with ordering supplies within the club's budget.
Track statistics and prepare reports on a weekly, monthly, and annual basis.
Manage marketing efforts and ensure staff are informed and trained on promotions.
Make daily bank deposits as needed.
Perform other duties based on club needs.