Planet Fitness - Assistant General Manager - Natomas

Taymax Group • Sacramento, CA

23h • $20 - $20 • Onsite

About The Position

The Assistant Manager assists with oversight of club operations to ensure an exceptional “Judgement Free” member experience. Working closely with the Club Manager, this role helps build a positive and enthusiastic team atmosphere and support the financial success of the club. Responsibilities include staff recruitment, training, scheduling and supervision; member service and issue resolution; front desk operations; club cleanliness, maintenance and safety; supply ordering; tracking reports and statistics; marketing promotion awareness; and bank deposits as needed.

Requirements

• Must be at least 18 years old.
• High school diploma or GED equivalent required.
• One year of customer service experience, preferably in a similar gym or retail environment.
• Current CPR certification required.
• Basic computer proficiency, including Microsoft Suite, and ability to learn systems quickly.
• Solid supervisory, diplomacy and listening skills.
• Hard-working, enthusiastic and energetic, with a passion for health and fitness.
• Strong customer service and problem-resolution skills.
• Ability to work independently and as part of a team.
• Valid driver's license, acceptable driving record, and own reliable means of transportation.
• Ability to stand and walk continually during a shift and talk continually in person or on the phone.
• Ability to lift up to 50 pounds.
• Ability to occasionally encounter toxic chemicals during a shift.

Nice To Haves

• Customer service experience in a similar gym or retail environment.

Responsibilities

• Assist in recruiting, hiring, training and developing Member Service Representatives, Trainers and Custodians.
• Help maintain a welcoming atmosphere for members, prospective members and guests, and ensure staff follows customer service guidelines.
• Assist with staff management and provide backup support to the Club Manager.
• Assist in scheduling and supervising staff to ensure shifts are covered.
• Ensure staff provides exceptional customer service and assist in resolving or escalating employee concerns.
• Assist with weekly employee payroll administration and processing as needed.
• Provide backup coverage for absent employees as needed.
• Participate in front desk activities, including greeting members and guests, answering phones, checking members in, giving tours, signing up new members, logging amenities, and communicating updates or events.
• Facilitate member requests and help resolve member questions and issues.
• Help oversee club cleanliness and maintenance, including keeping the front desk and lobby orderly and participating in facility cleaning and upkeep.
• Help identify equipment or facility repair needs and communicate them promptly to the Club Manager and Facilities Maintenance team.
• Assist with ordering supplies within the club’s specific budget.
• Assist in tracking statistics and preparing reports on a weekly, monthly and annual basis.
• Manage marketing efforts to ensure staff are aware of and trained on promotions.
• Make daily bank deposits as needed.
• Perform other duties as assigned based on club needs.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED