Planet Fitness - Assistant General Manager - Jurupa
About The Position
The Assistant General Manager assists the Club Manager with overseeing club operations to ensure an exceptional “Judgement Free” member experience. The role helps build a positive, enthusiastic team atmosphere and contribute to a financially successful club. The Assistant General Manager supports staff hiring, training, scheduling, supervision, payroll, and employee issue resolution; participates in front desk and member-service activities; assists with facility cleanliness, maintenance, supplies, reporting, marketing, and bank deposits; and performs other duties based on club needs. The position is with Taymax Group, LP, a multi-unit Planet Fitness franchisee. The club is located at 6348 Mission Blvd, Jurupa Valley, California. The listed pay is $19.50–$20.00. Taymax describes itself as an equal opportunity employer and welcomes accommodation requests from applicants with disabilities.
Requirements
- Must be at least 18 years old.
- High school diploma or GED equivalent required.
- One year of customer-service experience, preferably in a similar gym or retail environment.
- Current CPR certification required.
- Basic computer proficiency, including Microsoft Suite, and ability to learn systems quickly.
- Solid supervisory, diplomacy, and listening skills.
- Hard-working, enthusiastic, and energetic, with a passion for health and fitness.
- Strong customer-service and problem-resolution skills.
- Ability to work independently and as part of a team.
- Valid driver’s license, acceptable driving record, and reliable means of transportation.
Responsibilities
- Assist with recruiting, hiring, training, and developing Member Service Representatives, Trainers, and Custodians.
- Help maintain a welcoming atmosphere for members, prospective members, and guests, and ensure staff follows customer-service guidelines.
- Assist with staff management and provide backup support to the Club Manager as needed.
- Assist with scheduling and supervising staff to ensure shifts are covered.
- Ensure staff provides exceptional customer service and assist with resolving or escalating employee concerns.
- Assist with weekly employee payroll administration and processing as needed.
- Provide backup support for absent employees as needed.
- Participate in front-desk activities, including greeting members and guests, answering phones, checking members into the system, touring and signing up new members, logging amenities, and communicating updates or events.
- Facilitate member requests and help resolve member issues and questions.
- Assist with club cleanliness and maintenance, including keeping the front desk and lobby orderly, cleaning the facility, removing trash, cleaning windows and mirrors, and re-racking weights.
- Identify equipment or facility repair needs and communicate them promptly to the Club Manager and Facilities Maintenance team to help ensure safety.
- Assist with ordering supplies within the club’s budget.
- Assist in tracking statistics and preparing reports weekly, monthly, and annually.
- Manage marketing efforts to ensure staff is aware of and trained on promotions.
- Make daily bank deposits as needed.
- Perform other duties as assigned based on club needs.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
