Planet Fitness - Assistant General Manager - Jurupa

Taymax Group•Jurupa Valley, CA

6d•Onsite

About The Position

The Assistant General Manager assists with oversight of club operations to provide members with an exceptional “Judgement Free” experience. Working closely with the Club Manager, this role helps build a positive, enthusiastic team atmosphere and a financially successful club. The position supports staff hiring, training, scheduling, supervision, customer service, payroll, facility upkeep, supplies, reporting, marketing, and daily deposits. It also takes part in front desk duties and helps resolve member and employee concerns.

Requirements

Must be at least 18 years old.
High school diploma or GED equivalent required.
One year of customer service experience, preferably in a similar gym or retail environment.
Current CPR Certification required.
Basic computer proficiency, including Microsoft Suite, and ability to learn systems quickly.
Solid supervisory, diplomacy, and listening skills.
Hard-working, enthusiastic, and energetic, with a passion for health and fitness.
Strong customer service and problem-resolution skills.
Ability to work independently and as part of a team.
Valid driver’s license, acceptable driving record, and reliable personal transportation.
Ability to stand and walk continually during a shift.
Ability to talk continually in person or by phone during a shift.
Ability to lift up to 50 lbs.
May occasionally encounter toxic chemicals during a shift.

Responsibilities

Assist with recruiting, hiring, training, and developing Member Service Representatives, Trainers, and Custodians.
Help maintain a welcoming atmosphere and ensure staff follow customer service guidelines.
Assist with staff management, scheduling, supervision, shift coverage, and employee concerns; provide backup support to the Club Manager and absent employees as needed.
Assist with administration and processing of weekly employee payroll as needed.
Perform front desk duties, including greeting members and guests, answering phones, checking members in, touring and signing up new members, logging amenities, and communicating updates or events.
Facilitate member requests and help resolve member issues and questions.
Help oversee club cleanliness and maintenance, including cleaning the front desk and lobby, mopping spills, removing trash, cleaning windows and mirrors, and re-racking weights.
Identify equipment or facility repair needs and communicate them promptly to the Club Manager and Facilities Maintenance team.
Assist with ordering supplies within the club’s specific budget.
Assist in tracking statistics and preparing reports weekly, monthly, and annually.
Manage marketing efforts and ensure staff know about and are trained on promotions.
Make daily bank deposits as needed.
Perform other duties as assigned based on club needs.