Planet Fitness - Assistant General Manager - Riverside

Taymax Group•Riverside, CA

2d•Onsite

About The Position

The Assistant Manager assists in overseeing club operations to ensure an exceptional “Judgement Free” member experience. Working closely with the Club Manager, this role helps build a positive and enthusiastic team atmosphere and a financially successful club. Duties include supporting staff recruitment, training, scheduling and supervision; delivering excellent member and guest service; maintaining club cleanliness and safety; supporting supply ordering, reporting, marketing promotions and bank deposits; and providing operational backup as needed.

Requirements

Must be at least 18 years old.
High school diploma or GED equivalent required.
One year of customer service experience, preferably in a similar gym or retail environment.
Current CPR certification required.
Basic computer proficiency, including Microsoft Suite, and ability to learn systems quickly.
Solid supervisory, diplomacy and listening skills.
Strong customer service and problem-resolution skills.
Ability to work independently and as part of a team.
Must have a valid driver's license, an acceptable driving record and reliable personal transportation.
Hard-working, enthusiastic and energetic, with a passion for health and fitness.

Responsibilities

Assist in recruiting, hiring, training and developing Member Service Representatives, Trainers and Custodians.
Help maintain a welcoming atmosphere and ensure staff follows customer service guidelines.
Support staff management, scheduling and supervision, ensuring shifts are covered and service standards are met.
Help resolve or escalate employee issues, process weekly payroll as needed and provide backup coverage for absent employees.
Lead front-desk activities, including greeting members and guests, answering phones, checking members in, touring and signing up new members, logging amenities, and communicating updates and events.
Facilitate member requests and help resolve member issues and questions.
Help oversee club cleanliness and maintenance, including cleaning the front desk, lobby and facility, removing trash, cleaning windows and mirrors, and re-racking weights.
Identify equipment or facility repairs needed to support safety and communicate them to the Club Manager and Facilities Maintenance team.
Assist with ordering supplies within the club’s budget.
Help track weekly, monthly and annual statistics and reports.
Manage marketing efforts so staff are aware of and trained on promotions.
Make daily bank deposits as needed.
Perform other duties based on club needs.