Planet Fitness - Assistant General Manager - Riverside
About The Position
The Assistant General Manager assists with oversight of club operations to provide an exceptional Judgement Free member experience and works closely with the Club Manager to build a positive, enthusiastic team atmosphere and financially successful club. The role supports recruiting, hiring, training, developing, scheduling, and supervising staff, as well as providing backup support to the Club Manager and covering for absent employees as needed. The Assistant General Manager leads by example in front-desk activities, welcoming members and guests, answering calls, checking members into the system, touring and signing up new members, communicating updates and events, and helping resolve member questions and concerns. The role also helps maintain club cleanliness and safety, identify repair needs, order supplies within the club budget, track and report statistics, communicate marketing promotions to staff, and make bank deposits as needed. Other duties may be assigned based on club needs.
Requirements
- Must be at least 18 years old.
- High school diploma or GED equivalent required.
- One year of customer service experience; experience in a similar gym or retail environment is preferred.
- Current CPR certification required.
- Basic computer proficiency, including Microsoft Suite, and ability to learn systems quickly.
- Solid supervisory, diplomacy, and listening skills.
- Strong customer service and problem-resolution skills.
- Ability to work independently and as part of a team.
- Hard-working, enthusiastic, energetic, and passionate about health and fitness.
- Valid driver's license, acceptable driving record, and reliable personal transportation.
Nice To Haves
- Customer service experience in a similar gym or retail environment.
Responsibilities
- Assist with recruiting, hiring, training, and developing Member Service Representatives, Trainers, and Custodians.
- Help maintain a welcoming atmosphere and ensure staff follow customer service guidelines.
- Assist with staff management, scheduling, and supervision to ensure shifts are covered.
- Ensure exceptional customer service and help resolve or escalate employee issues and concerns.
- Assist with weekly employee payroll administration and processing as needed.
- Provide backup support to the Club Manager and cover for absent employees as needed.
- Participate in front-desk activities, including greeting members and guests, answering phones, checking members in, touring and signing up new members, logging amenities, and communicating updates or events.
- Facilitate member requests and help resolve member issues and questions.
- Help oversee club cleanliness and maintenance, including keeping the front desk and lobby orderly and participating in facility cleaning and upkeep.
- Identify equipment or facility repair needs and communicate them to the Club Manager and Facilities Maintenance team in a timely manner.
- Assist with ordering supplies within the budget based on club requirements.
- Track statistics and prepare reports on a weekly, monthly, and annual basis.
- Manage marketing efforts and ensure staff are aware of and trained on promotions.
- Make daily bank deposits as needed.
- Perform other duties assigned based on club needs.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
