Planet Fitness - Assistant General Manager - Portland

Taymax Group•Portland, TX

1d•Onsite

About The Position

The Assistant General Manager assists with oversight of club operations to provide an exceptional “Judgement Free” member experience. Working closely with the Club Manager, this role helps build a positive, enthusiastic team atmosphere and a financially successful club. The position supports staff hiring, training, scheduling, supervision, payroll administration, customer service, facility upkeep, supply ordering, marketing promotions, reporting, and daily bank deposits. It also performs front-desk duties and other tasks based on club needs.

Requirements

Must be at least 18 years old.
High school diploma or GED equivalent required.
One year of customer service experience, preferably in a similar gym or retail environment.
Current CPR certification required.
Basic computer proficiency, including Microsoft Suite, and ability to learn systems quickly.
Solid supervisory, diplomacy, and listening skills.
Strong customer service and problem-resolution skills.
Ability to work independently and as part of a team.
Must have a valid driver's license, an acceptable driving record, and reliable personal transportation.
Hard-working, enthusiastic, and energetic, with a passion for health and fitness.

Responsibilities

Assist in recruiting, hiring, training, and developing Member Service Representatives, Trainers, and Custodians.
Help maintain a welcoming atmosphere for members, prospective members, and guests, and ensure staff follows customer service guidelines.
Support staff management, scheduling, and supervision, ensuring shifts are covered and customer service standards are met.
Help resolve or escalate employee issues and concerns, process weekly employee payroll as needed, and provide coverage for absent employees.
Participate in front-desk activities, including greeting members and guests, answering phones, checking members into the system, touring and signing up new members, logging amenities, and communicating updates or events.
Facilitate member requests and help resolve member questions and issues.
Help oversee club cleanliness and maintenance, including cleaning the front desk and lobby, mopping spills, removing trash, cleaning windows and mirrors, and re-racking weights.
Identify equipment or facility repair needs and communicate them promptly to the Club Manager and Facilities Maintenance team.
Assist with ordering supplies within the club's specific budget.
Track statistics and prepare reports on a weekly, monthly, and annual basis.
Manage marketing efforts and ensure staff are aware of and trained on promotions.
Make daily bank deposits as needed.
Perform other duties as assigned based on club needs.