Planet Fitness - General Manager - McKeesport

Taymax Group•McKeesport, PA

1d•Onsite

About The Position

The General Manager (referred to in the description as the Club Manager) oversees gym operations to provide an exceptional Judgement Free member experience and ensure the club is financially successful. The role leads and develops employees in a positive, motivating manner, maintains a welcoming club environment, and supports member-facing operations, facility upkeep, administration, and marketing. The position is with Taymax Group, a Planet Fitness franchisee, at its McKeesport, Pennsylvania club.

Requirements

Must be at least 18 years old.
High school diploma or GED equivalent.
Passion for fitness and health.
Computer proficiency, including Microsoft Suite, and ability to learn systems quickly.
Strong leadership, team-building, and coaching skills.
Direct experience managing customer-focused teams in the fitness industry or a similar industry.
Exceptional customer service and conflict-resolution skills.
Hard-working, enthusiastic, and energetic management style.
Organization, problem-solving, and planning skills.
Ability to work independently and as part of a team.
Valid driver's license, acceptable driving record, and reliable personal transportation.
Able to stand and walk continually; talk and listen continually in person or by phone; lift up to 50 pounds; and bend, crouch, and reach daily.
May occasionally encounter toxic chemicals.

Nice To Haves

One to three years of experience in a management role is preferred.

Responsibilities

Recruit, hire, train, and develop Assistant Managers, Member Service Representatives, Trainers, and Custodians.
Create and maintain a welcoming atmosphere for members, prospective members, and guests, and ensure staff follow customer service guidelines.
Schedule staff and ensure all shifts are covered; maintain exceptional customer service and hold direct reports accountable through training and coaching.
Administer and process weekly or biweekly employee payroll; resolve employee concerns and manage progressive discipline and terminations as needed.
Participate in front-desk activities, including greeting members and guests, answering calls, checking members into the system, touring and signing up new members, logging amenities, communicating updates or events, and resolving member requests and issues.
Oversee facility cleanliness and maintenance, take responsibility for the largest daily cleaning section, keep the front desk and lobby orderly, and participate in cleaning and club upkeep.
Identify equipment or facility repairs needed to help ensure safety and communicate them promptly to the Facilities Maintenance team.
Ensure staff know and are trained on marketing promotions.
Authorize expenditures and refunds, and make daily bank deposits.
Prepare HR-related forms and send them to Corporate HR and Payroll.
Track weekly, monthly, and annual statistics and reports.
Provide backup coverage for absent employees and perform other duties based on club needs.