Planet Fitness - Assistant General Manager - Portland
About The Position
The Assistant General Manager assists the Club Manager in overseeing club operations to provide an exceptional “Judgement Free” member experience and build a positive, enthusiastic team atmosphere and financially successful club. The role supports staff recruitment, hiring, training, scheduling, supervision, payroll administration, and employee issue resolution, and provides backup coverage as needed. The Assistant General Manager leads by example in front-desk activities, welcoming members and guests, answering phones, managing check-ins and new-member tours and sign-ups, communicating club updates, and resolving member questions and issues. The role also helps maintain facility cleanliness and safety, supports equipment and facility repair reporting, orders supplies within budget, tracks club statistics and reports, communicates and trains staff on marketing promotions, and makes bank deposits as needed. The position requires standing and walking, frequent in-person and telephone communication, and the ability to lift up to 50 pounds. The employee may occasionally encounter toxic chemicals during a shift.
Requirements
- Must be at least 18 years old.
- High school diploma or GED equivalent required.
- One year of customer service experience; experience in a similar gym or retail environment is preferred.
- Current CPR certification required.
- Basic computer proficiency, including Microsoft Suite, and ability to learn systems quickly.
- Solid supervisory, diplomacy, and listening skills.
- Strong customer service and problem-resolution skills.
- Ability to work independently and as part of a team.
- Must have a valid driver's license, an acceptable driving record, and reliable transportation.
- Ability to stand and walk continually during a shift and talk continually in person or on the phone during a shift.
- Ability to lift up to 50 pounds.
- May occasionally encounter toxic chemicals during a shift.
Nice To Haves
- Customer service experience in a similar gym or retail environment.
- Hard-working, enthusiastic, and energetic, with a passion for health and fitness.
Responsibilities
- Assist in recruiting, hiring, training, and developing Member Service Representatives, Trainers, and Custodians.
- Help maintain a welcoming atmosphere and ensure staff follows customer service guidelines.
- Assist with staff management, scheduling, and supervision to ensure shifts are covered; provide backup support for the Club Manager and absent employees.
- Ensure staff provides exceptional customer service and help resolve or escalate employee concerns.
- Assist with weekly employee payroll administration and processing as needed.
- Perform front-desk duties, including greeting members and guests, answering phones, checking members into the system, conducting tours, signing up new members, logging amenities, and communicating updates or events.
- Facilitate member requests and help resolve member issues and questions.
- Help oversee club cleanliness and maintenance, including keeping the front desk and lobby orderly and participating in facility cleaning and upkeep.
- Help identify equipment or facility repairs needed and promptly communicate them to the Club Manager and Facilities Maintenance team to support safety.
- Assist in ordering supplies within the club's specific budget.
- Track statistics and prepare reports on a weekly, monthly, and annual basis.
- Manage marketing efforts to ensure staff know about and are trained on promotions.
- Make daily bank deposits as needed.
- Perform other duties as assigned based on club needs.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
