Planet Fitness - Assistant General Manager - McCandless

Taymax Group•Pittsburgh, PA

2d•$16 - $17•Onsite

About The Position

The Assistant General Manager assists with oversight of club operations to ensure an exceptional “Judgement Free” member experience and works closely with the Club Manager to build a positive, enthusiastic team atmosphere and a financially successful club. The role supports staff recruitment, hiring, training, scheduling, supervision, payroll, and employee issue resolution. It also participates in front-desk and member-service activities, facility cleanliness and maintenance, safety, supplies, reporting, marketing efforts, and bank deposits as needed.

Requirements

Must be at least 18 years old.
High school diploma or GED equivalent required.
One year of customer service experience, preferably in a similar gym or retail environment.
Basic computer proficiency, including Microsoft Suite, and ability to learn systems quickly.
Solid supervisory, diplomacy, and listening skills.
Strong customer service and problem-resolution skills.
Ability to work independently and as part of a team.
Must have a valid driver's license, an acceptable driving record, and reliable transportation.
Hard-working, enthusiastic, and energetic, with a passion for health and fitness.

Responsibilities

Assist in recruiting, hiring, training, and developing Member Service Representatives, Trainers, and Custodians.
Help maintain a welcoming atmosphere for members, prospective members, and guests, and ensure staff follows customer service guidelines.
Assist with staff management and provide backup support to the Club Manager.
Assist in scheduling and supervising staff to ensure shifts are covered.
Ensure staff provides exceptional customer service.
Assist in resolving or escalating employee issues and concerns.
Assist with weekly employee payroll administration and processing as needed.
Provide backup support for absent employees as needed.
Participate in front-desk activities, including greeting members and guests, answering phones, checking members into the system, touring and signing up new members, logging amenities, and communicating updates or events.
Facilitate member requests and help resolve member issues and questions.
Assist in overseeing club cleanliness and maintenance, including keeping the front desk and lobby orderly and participating in facility cleaning and club upkeep.
Help ensure employee, member, and property safety by identifying equipment or facility repair needs and reporting them promptly to the Club Manager and Facilities Maintenance team.
Assist with ordering supplies within the club's budget.
Assist in tracking weekly, monthly, and annual statistics and reports.
Manage marketing efforts to ensure staff knows about and is trained on promotions.
Make daily bank deposits as needed.
Perform other duties based on club needs.