Planet Fitness - General Manager - McKeesport
About The Position
The General Manager (listed in the description as Club Manager) oversees gym operations to provide an exceptional Judgement Free member experience and support the club’s financial success. The role leads and develops employees in a positive, motivating manner, maintains a welcoming environment for members and guests, and helps ensure the club is clean, safe, and well maintained. The manager also handles staffing, payroll and HR administration, member service, marketing promotions, expenditures, deposits, and operational reporting. The position is based at the McKeesport, Pennsylvania club and pays $20.00–$22.00.
Requirements
- Must be at least 18 years old.
- High school diploma or GED equivalent.
- Passion for fitness and health.
- Computer proficiency, including Microsoft Suite, and ability to learn systems quickly.
- Strong leadership, team-building, and coaching skills.
- Direct experience managing customer-focused teams in the fitness or a similar industry.
- Exceptional customer service and conflict-resolution skills.
- Hard-working, enthusiastic, and energetic management style.
- Organization, problem-solving, and planning skills.
- Ability to work independently and as part of a team.
- Valid driver's license, acceptable driving record, and reliable personal transportation.
Nice To Haves
- One to three years of experience in a management role preferred.
Responsibilities
- Recruit, hire, train, and develop Assistant Managers, Member Service Representatives, Trainers, and Custodians.
- Create and maintain a welcoming atmosphere for members, prospective members, and guests, and ensure staff follows customer service guidelines.
- Schedule staff and ensure all shifts are covered.
- Ensure staff provides exceptional customer service; lead by example and train and coach direct reports to support accountability and adherence to company values and goals.
- Process weekly or bi-weekly employee payroll; resolve employee concerns; and manage progressive discipline and termination as needed.
- Take part in front-desk activities, including greeting members and guests, answering phones, checking members into the system, touring and signing up new members, logging amenities, and communicating updates or events.
- Handle member requests and help resolve member issues and questions.
- Oversee facility cleanliness and maintenance, including responsibility for the largest section of daily cleaning; keep the front desk and lobby orderly and participate in cleaning and club upkeep.
- Identify equipment or facility repair needs, help ensure safety of employees, members, and property, and promptly communicate maintenance needs to the Facilities Maintenance team.
- Ensure staff is aware of and trained on marketing promotions.
- Authorize expenditures and refunds, and make daily bank deposits.
- Prepare HR-related forms and send them to Corporate HR and the Payroll Team.
- Track and report statistics weekly, monthly, and annually.
- Provide backup support for absent employees.
- Perform other duties as assigned based on club needs.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
