Planet Fitness - Assistant General Manager - McCandless

Taymax Group•Pittsburgh, PA

1d•Onsite

About The Position

The Assistant General Manager assists with oversight of club operations to ensure an exceptional “Judgement Free” member experience. Working closely with the Club Manager, this role helps build a positive, enthusiastic team atmosphere and a financially successful club. The position supports staff management, customer service, facility upkeep, marketing, payroll administration, and other operational needs of the club.

Requirements

Must be at least 18 years old.
High school diploma or GED equivalent required.
One year of customer service experience, preferably in a similar gym or retail environment.
Basic computer proficiency, including Microsoft Suite, and ability to learn systems quickly.
Solid supervisory, diplomacy, and listening skills.
Hardworking, enthusiastic, and energetic, with a passion for health and fitness.
Strong customer service and problem-resolution skills.
Ability to work independently and as part of a team.
Valid driver's license, acceptable driving record, and reliable personal transportation.

Responsibilities

Assist in recruiting, hiring, training, and developing Member Service Representatives, Trainers, and Custodians.
Help maintain a welcoming atmosphere and ensure staff follow customer service guidelines.
Support staff management and provide backup to the Club Manager as needed.
Assist with scheduling and supervising staff to ensure shifts are covered.
Ensure staff provide exceptional customer service; help resolve or escalate employee issues and concerns.
Assist with weekly employee payroll administration and processing as needed.
Provide backup coverage for absent employees and participate in front desk activities.
Greet members and guests, answer phones, check members into the system, tour and sign up new members, log amenities, and communicate updates or events.
Facilitate member requests and help resolve member issues and questions.
Help oversee club cleanliness and maintenance; keep the front desk and lobby orderly and participate in cleaning and upkeep, including mopping spills, removing trash, cleaning windows and mirrors, and re-racking weights.
Help identify equipment or facility repairs and promptly communicate them to the Club Manager and Facilities Maintenance team.
Assist with ordering supplies within the club's budget.
Help track weekly, monthly, and annual statistics and reports.
Manage marketing efforts to ensure staff know about and are trained on promotions.
Make daily bank deposits as needed.
Perform other duties as assigned based on club needs.