Planet Fitness - Assistant General Manager - Madison

Taymax Group•Madison, AL

2d•Onsite

About The Position

The Assistant General Manager assists the Club Manager in overseeing club operations to provide an exceptional “Judgement Free” member experience. The role helps build a positive, enthusiastic team atmosphere and support the club’s financial success. It combines staff supervision and administrative support with front-desk customer service, facility upkeep, supply ordering, reporting, marketing, and other duties based on club needs.

Requirements

Must be at least 18 years old.
High school diploma or GED equivalent required.
One year of customer service experience, preferably in a similar gym or retail environment.
Current CPR certification required.
Basic computer proficiency, including Microsoft Suite, and ability to learn systems quickly.
Solid supervisory, diplomacy, and listening skills.
Hard-working, enthusiastic, energetic, and passionate about health and fitness.
Strong customer service and problem-resolution skills.
Ability to work independently and as part of a team.
Valid driver’s license, acceptable driving record, and reliable personal transportation.

Responsibilities

Assist with recruiting, hiring, training, and developing Member Service Representatives, Trainers, and Custodians.
Help maintain a welcoming atmosphere and ensure staff follow customer service guidelines.
Assist with staff management, scheduling, supervision, shift coverage, and resolving or escalating employee concerns; provide backup support to the Club Manager and absent employees as needed.
Assist with weekly employee payroll administration and processing as needed.
Participate in front-desk activities, including greeting members and guests, answering phones, checking members into the system, touring and signing up new members, logging amenities, and communicating updates or events.
Handle member requests and help resolve member questions and issues.
Help oversee club cleanliness and maintenance, including keeping the front desk and lobby orderly and participating in cleaning and upkeep activities such as mopping spills, removing trash, cleaning windows and mirrors, and re-racking weights.
Help identify equipment or facility repair needs and communicate them promptly to the Club Manager and Facilities Maintenance team to support the safety of employees, members, and club property.
Assist with ordering supplies within the club’s specified budget.
Assist with tracking weekly, monthly, and annual statistics and reports.
Manage marketing efforts to ensure staff know about and are trained on promotions.
Make daily bank deposits as needed.
Perform other duties as assigned based on club needs.