Planet Fitness - Assistant General Manager - Madison

Taymax Group•Madison, AL

4d•$16 - $17•Onsite

About The Position

The Assistant General Manager assists the Club Manager in overseeing club operations to deliver an exceptional “Judgement Free” member experience, build a positive and enthusiastic team atmosphere, and support a financially successful club. The role supports staffing, member service, facility upkeep, supplies, reporting, marketing, and daily operations, and provides backup support to the Club Manager and other employees as needed.

Requirements

Must be at least 18 years old.
High school diploma or GED equivalent required.
One year of customer service experience, preferably in a similar gym or retail environment.
Current CPR certification required.
Basic computer proficiency, including Microsoft Suite, and ability to learn systems quickly.
Solid supervisory, diplomacy, and listening skills.
Hard-working, enthusiastic, energetic, and passionate about health and fitness.
Strong customer service and problem-resolution skills.
Ability to work independently and as part of a team.
Valid driver's license, acceptable driving record, and reliable personal transportation.

Responsibilities

Assist with recruiting, hiring, training, and developing Member Service Representatives, Trainers, and Custodians.
Help maintain a welcoming atmosphere and ensure staff follow customer service guidelines.
Assist with staff management, scheduling, and supervision to ensure shifts are covered.
Ensure staff provide exceptional customer service; resolve or escalate employee concerns; assist with weekly payroll; and provide backup coverage for absent employees.
Lead by example in front-desk activities, including greeting members and guests, answering phones, checking members in, touring and signing up new members, logging amenities, and communicating updates and events.
Facilitate member requests and help resolve member issues and questions.
Assist with club cleanliness and maintenance, including keeping the front desk and lobby orderly and participating in facility cleaning and upkeep.
Identify equipment or facility repair needs and communicate them promptly to the Club Manager and Facilities Maintenance team to help ensure safety of employees, members, and club property.
Assist with ordering supplies within the club's budget.
Assist in tracking weekly, monthly, and annual statistics and reports.
Manage marketing efforts and ensure staff know about and are trained on promotions.
Make daily bank deposits as needed.
Perform other duties as assigned based on club needs.