Planet Fitness - Assistant General Manager - Bethel Park

Taymax Group•Bethel Park, PA

13d•Onsite

About The Position

The Assistant General Manager assists the Club Manager in overseeing club operations and ensuring an exceptional “Judgement Free” member experience. The role helps build a positive, enthusiastic team atmosphere and a financially successful club. It combines staff supervision and operational support with hands-on member service, facility upkeep, and administrative duties.

Requirements

Must be at least 18 years old.
High school diploma or GED equivalent required.
One year of customer service experience, preferably in a similar gym or retail environment.
Basic computer proficiency, including Microsoft Suite, and ability to learn systems quickly.
Solid supervisory, diplomacy, and listening skills.
Strong customer service and problem-resolution skills.
Ability to work independently and as part of a team.
Hard-working, enthusiastic, and energetic, with a passion for health and fitness.
Valid driver’s license, acceptable driving record, and reliable personal transportation.

Responsibilities

Assist with recruiting, hiring, training, and developing Member Service Representatives, Trainers, and Custodians.
Help maintain a welcoming atmosphere for members, prospective members, and guests, and ensure staff follows customer service guidelines.
Assist with staff management and provide backup support to the Club Manager as needed.
Assist with scheduling and supervising staff to ensure shifts are covered.
Ensure staff provides exceptional customer service and help resolve or escalate employee issues and concerns.
Assist with weekly employee payroll administration and processing as needed.
Provide backup support for absent employees and participate in front-desk activities.
Greet members and guests, answer phones, check members into the system, tour and sign up new members, log amenities, and communicate updates or events.
Facilitate member requests and help resolve member issues and questions.
Assist with club cleanliness and maintenance, including keeping the front desk and lobby orderly and participating in cleaning and upkeep.
Help identify equipment or facility repairs needed, and communicate them promptly to the Club Manager and Facilities Maintenance team.
Assist with ordering supplies within the club’s budget.
Help track statistics and prepare reports on a weekly, monthly, and annual basis.
Manage marketing efforts to ensure staff know about and are trained on promotions.
Make daily bank deposits as needed.
Perform other duties as assigned based on club needs.