Planet Fitness - Assistant General Manager - Orange Park
About The Position
The Assistant General Manager assists with overseeing club operations to ensure an exceptional “Judgement Free” member experience. Working closely with the Club Manager, this role helps build a positive, enthusiastic team atmosphere and a financially successful club. Responsibilities include supporting staff recruitment, training, scheduling, supervision, and payroll; providing front-desk and member services; maintaining club cleanliness and safety; assisting with supply ordering, reporting, and marketing promotions; and making bank deposits as needed. Other duties may be assigned based on club needs.
Requirements
- Must be at least 18 years old.
- High school diploma or GED equivalent required.
- One year of customer service experience, preferably in a similar gym or retail environment.
- Current CPR certification required.
- Basic computer proficiency, including Microsoft Suite, and ability to learn systems quickly.
- Solid supervisory, diplomacy, and listening skills.
- Hard-working, enthusiastic, energetic, and passionate about health and fitness.
- Strong customer service and problem-resolution skills.
- Ability to work independently and as part of a team.
- Valid driver’s license, acceptable driving record, and reliable means of transportation required.
- Ability to stand and walk continually during a shift and talk continually in person or on the phone during a shift.
- Ability to lift up to 50 lbs.
- May occasionally encounter toxic chemicals during a shift.
Responsibilities
- Assist in recruiting, hiring, training, and developing Member Service Representatives, Trainers, and Custodians.
- Help maintain a welcoming atmosphere and ensure staff follows customer service guidelines.
- Assist with staff management, scheduling, shift coverage, supervision, employee issue resolution, and payroll processing; provide backup support to the Club Manager and absent employees as needed.
- Lead by example in front-desk activities, including greeting members and guests, answering phones, checking members into the system, touring and signing up new members, logging amenities, communicating updates and events, and handling member requests and concerns.
- Assist with overseeing club cleanliness and maintenance, including cleaning the front desk and lobby, mopping spills, removing trash, cleaning windows and mirrors, and re-racking weights.
- Help identify equipment or facility repair needs and communicate them promptly to the Club Manager and Facilities Maintenance team.
- Assist with ordering supplies within the club’s specific budget.
- Track statistics and prepare reports on a weekly, monthly, and annual basis.
- Manage marketing efforts and ensure staff are aware of and trained on promotions.
- Make daily bank deposits as needed.
- Perform other duties as assigned based on club needs.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
