Planet Fitness - Assistant General Manager - Orange Park

Taymax Group•Orange Park, FL

2d•Onsite

About The Position

The Assistant General Manager assists with oversight of club operations to ensure an exceptional “Judgement Free” member experience. Working closely with the Club Manager, this position helps build a positive, enthusiastic team atmosphere and a financially successful club. The role supports staff management, member service, facility cleanliness and maintenance, supplies, reporting, marketing efforts, and other club needs.

Requirements

Must be at least 18 years old.
High school diploma or GED equivalent required.
One year of customer service experience, preferably in a similar gym or retail environment.
Current CPR certification required.
Basic computer proficiency, including Microsoft Suite, and ability to learn systems quickly.
Solid supervisory, diplomacy, and listening skills.
Strong customer service and problem-resolution skills.
Ability to work independently and as part of a team.
Must have a valid driver's license, an acceptable driving record, and reliable personal transportation.
Hard-working, enthusiastic, and energetic, with a passion for health and fitness.

Responsibilities

Assist in recruiting, hiring, training, and developing Member Service Representatives, Trainers, and Custodians.
Help maintain a welcoming atmosphere and ensure staff follow customer service guidelines.
Assist with staff management, scheduling, and supervision to ensure shifts are covered; provide backup support to the Club Manager and staff as needed.
Support resolution or escalation of employee issues and assist with weekly payroll administration and processing.
Participate in front desk activities, including greeting members and guests, answering phones, checking members into the system, touring and signing up new members, logging amenities, and communicating updates or events.
Facilitate member requests and help resolve member issues and questions.
Help oversee club cleanliness and maintenance, including keeping the front desk and lobby orderly and participating in facility cleaning and upkeep.
Help identify equipment or facility repairs and communicate needs promptly to the Club Manager and Facilities Maintenance team.
Assist with ordering supplies within the budget based on club requirements.
Assist in tracking statistics and preparing reports on a weekly, monthly, and annual basis.
Manage marketing efforts to ensure staff are aware of and trained on promotions.
Make daily bank deposits as needed.
Perform other duties as assigned based on club needs.