Planet Fitness - Assistant General Manager - Corpus Christi
About The Position
The Assistant General Manager assists the Club Manager in overseeing club operations to provide an exceptional “Judgement Free” member experience and help build a positive, enthusiastic team and financially successful club. The role supports staff recruitment, hiring, training, development, scheduling, supervision, and employee administration. It also participates in front-desk operations, member service, facility cleanliness and maintenance, supply ordering, reporting, marketing efforts, and bank deposits, with additional duties as assigned based on club needs. The position is based at the Planet Fitness club at 4220 S Staples St, Corpus Christi, TX 78411. The employer is Taymax Group, LP, a Planet Fitness franchisee.
Requirements
- Must be at least 18 years old.
- High school diploma or GED equivalent required.
- One year of customer service experience; experience in a similar gym or retail environment is preferred.
- Current CPR certification required.
- Basic computer proficiency, including Microsoft Suite, and ability to learn systems quickly.
- Solid supervisory, diplomacy, and listening skills.
- Strong customer service and problem-resolution skills.
- Ability to work independently and as part of a team.
- Hard-working, enthusiastic, and energetic, with a passion for health and fitness.
- Valid driver's license, acceptable driving record, and own reliable means of transportation.
Nice To Haves
- Customer service experience in a similar gym or retail environment.
Responsibilities
- Assist in recruiting, hiring, training, and developing Member Service Representatives, Trainers, and Custodians.
- Help maintain a welcoming atmosphere and ensure staff follow customer-service guidelines.
- Assist with staff management and provide backup support to the Club Manager.
- Help schedule and supervise staff so shifts are covered; provide backup when employees are absent.
- Ensure staff provide exceptional customer service and help resolve or escalate employee issues and concerns.
- Assist with weekly employee payroll administration and processing as needed.
- Participate in front-desk activities, including greeting members and guests, answering phones, checking members into the system, touring and signing up new members, logging amenities, and communicating updates or events.
- Facilitate member requests and help resolve member issues and questions.
- Help oversee club cleanliness and maintenance, including keeping the front desk and lobby orderly and participating in cleaning and upkeep.
- Identify equipment or facility repair and safety needs and communicate them promptly to the Club Manager and Facilities Maintenance team.
- Assist with ordering supplies within the budget based on club requirements.
- Assist in tracking weekly, monthly, and annual statistics and reports.
- Manage marketing efforts and ensure staff know about and are trained on promotions.
- Make daily bank deposits as needed.
- Perform other duties assigned based on club needs.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
