Planet Fitness - Assistant General Manager - Capital Circle
About The Position
The Assistant General Manager assists the Club Manager in overseeing club operations and ensuring an exceptional “Judgement Free” member experience. The role helps build a positive, enthusiastic team atmosphere and supports the financial success of the club. Duties include staff recruitment, training, scheduling and supervision; customer service and member support; front desk activities; facility cleanliness and maintenance; supply ordering; tracking reports and statistics; communicating marketing promotions; and making bank deposits as needed. The position also provides backup support to the Club Manager and performs other duties based on club needs.
Requirements
- Must be at least 18 years old.
- High school diploma or GED equivalent required.
- One year of customer service experience; experience in a similar gym or retail environment is preferred.
- Current CPR Certification required.
- Basic computer proficiency, including Microsoft Suite, and ability to learn systems quickly.
- Solid supervisory, diplomacy, and listening skills.
- Hard-working, enthusiastic, and energetic, with a passion for health and fitness.
- Strong customer service and problem-resolution skills.
- Ability to work independently and as part of a team.
- Valid driver’s license, acceptable driving record, and own reliable transportation.
Responsibilities
- Assist with recruiting, hiring, training, and developing Member Service Representatives, Trainers, and Custodians.
- Help maintain a welcoming atmosphere and ensure staff follows customer service guidelines.
- Assist with staff management and provide backup support to the Club Manager.
- Schedule and supervise staff to ensure shifts are covered; ensure exceptional customer service; help resolve or escalate employee concerns; assist with weekly payroll processing; and provide coverage for absent employees as needed.
- Participate in front desk activities, including greeting members and guests, answering phones, checking members into the system, touring and signing up new members, logging amenities, and communicating updates or events.
- Facilitate member requests and help resolve member issues and questions.
- Help oversee club cleanliness and maintenance, including keeping the front desk and lobby orderly and participating in facility cleaning and upkeep.
- Help identify equipment or facility repairs needed and promptly communicate them to the Club Manager and Facilities Maintenance team to support safety.
- Assist with ordering supplies within the club’s specific budget.
- Track statistics and reports on a weekly, monthly, and annual basis.
- Manage marketing efforts to ensure staff are aware of and trained on promotions.
- Make daily bank deposits as needed.
- Perform other duties as assigned based on club needs.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
