General Manager Jobs

About The Position

Requirements

• 7–10 years of progressive operations leadership.
• Minimum 5 years leading multi-site operations.
• Experience managing multiple departments.
• Demonstrated P&L ownership.
• Experience leading managers and supervisors.
• Experience implementing Lean transformations.
• EOS (Entrepreneurial Operating System), including Level 10 Meetings, Rocks, Scorecards, IDS, Accountability Charts, and Quarterly Planning.
• Lean Manufacturing principles and continuous improvement tools.
• Six Sigma methodologies.
• Experience using KPIs and operational dashboards to drive accountability and decision-making.
• Strong understanding of labor planning, budgeting, forecasting, and operational financial management.
• Ability to work in industrial production facilities, crematories, warehouses, transportation environments, and office settings.
• Availability for occasional evenings, weekends, and emergency operational support.

Nice To Haves

• Six Sigma Green Belt certification preferred.
• Six Sigma Black Belt considered a strong advantage.
• Lean Six Sigma Black Belt (Highly Preferred).
• EOS Integrator or EOS leadership experience (Preferred).
• OSHA 30
• Project Management certification

Responsibilities

• Lead all operational functions including Cremation/Aquamation Operations, Packaging, Memorial Products, Special Services, Transportation & Logistics, Customer Service, Witness Services, Production Planning, Inventory Control, Fleet Operations, Facility Maintenance, and Environmental Compliance.
• Ensure every operation consistently achieves excellence in Safety, Quality, Service, Cost, and Delivery.
• Maintain full operational ownership of each site's financial performance, including Site Profit & Loss (P&L), Labor Management, Budget Management, Expense Control, Break-Even Planning, Cost Reduction Initiatives, Capital Planning, Inventory Optimization, Productivity Improvement, Equipment Utilization, Labor Efficiency, Overtime Reduction, and Operational Forecasting.
• Partner with the Regional Operations Director on Annual Budget Development, Monthly Financial Forecasting, Capital Requests, Profitability Strategies, Growth Planning, and Capacity Planning.
• Serve as the regional EOS Champion and lead the execution of Level 10 Meetings, Quarterly Rocks, Annual Business Planning, Scorecards, Accountability Charts, IDS (Identify • Discuss • Solve), Quarterly Conversations, Company Vision Execution, and Department Priorities.
• Ensure every Site Manager successfully executes EOS disciplines and develop accountability throughout every department.
• Lead Operational Excellence using Lean and Six Sigma methodologies, championing Lean Manufacturing, Six Sigma, Kaizen Events, Value Stream Mapping, Standard Work, Visual Management, 5S Workplace Organization, Root Cause Analysis, A3 Problem Solving, DMAIC Methodology, Waste Elimination, Process Standardization, and Continuous Improvement.
• Develop a culture where every employee actively participates in operational improvement.
• Develop high-performing leaders throughout the region, responsible for Hiring, Coaching, Performance Management, Succession Planning, Leadership Development, Employee Retention, Training Programs, Cross Training, Accountability, and Employee Recognition.
• Create future Site Managers and Regional Leaders.
• Ensure operational excellence throughout every process, responsible for SOP Compliance, Chain of Custody, Packaging Accuracy, Memorial Quality, Pet Identification Accuracy, Customer Experience, CAPA Management, Internal Audits, Quality Scorecards, and Corrective Action Plans.
• Lead weekly Quality Excellence Reviews.
• Maintain industry-leading safety performance and ensure compliance with OSHA, EPA, State Environmental Agencies, Air Permits, Water Permits, DOT Regulations, Biohazard Standards, Crematory Regulations, and Environmental Best Practices.
• Champion a Zero Harm Safety Culture.
• Manage production across all facilities, responsible for Production Scheduling, Staffing Models, Capacity Planning, Equipment Utilization, Facility Throughput, Route Optimization, Volume Forecasting, and Resource Allocation.
• Ensure facilities are positioned for future growth.
• Maintain exceptional service to Veterinary Partners, Pet Families, Referral Partners, and Internal Customers by monitoring Turnaround Time, Customer Satisfaction, Service Recovery, Complaint Resolution, and On-Time Delivery.
• Partner with Sales, Marketing, and Corporate Leadership to support growth, supporting New Facility Openings, New Clinic Onboarding, Capacity Expansion, Market Development, Operational Readiness, and Acquisition Integration.
• Own regional operational scorecards and monitor and improve Financial (Revenue, EBITDA, Site Profitability, Cost Per Pet, Labor %, Overtime %, Inventory Costs), Operational (Production Volume, Turnaround Time, Packaging Quality, Route Efficiency, Capacity Utilization, Equipment Downtime), Quality (Customer Satisfaction, Defect Rates, Rework, Chain of Custody Accuracy, Memorial Accuracy), Safety (OSHA Incidents, Near Misses, Training Compliance, Safety Audits) KPIs.