General Manager Jobs

About The Position

Requirements

• Must be at least 18 years of age.
• High school diploma or GED required.
• 1–2 years of previous restaurant management experience.
• Strong understanding of P&L management and the drivers of restaurant profitability.
• Ability to prioritize own and others’ work and time to meet deadlines and objectives.
• Demonstrated leadership skills.
• Demonstrated understanding of guest service principles.
• Available to work evenings, weekends, and holidays.
• Ability to work long and/or irregular shifts as needed for proper restaurant functioning.

Responsibilities

• Manage the restaurant’s P&L and work toward desired financial outcomes.
• Review key P&L lines and take action to increase restaurant profitability.
• Drive sales through guest service, people development, and operations management.
• Motivate and direct team members to exceed guest expectations through accurate, friendly, and fast service in a clean facility.
• Manage the guest experience through operations and timely responses to guest issues.
• Analyze guest feedback to identify root causes and develop action plans.
• Engage with the community and execute local marketing initiatives.
• Lead recruitment and selection to build and retain an effective restaurant team.
• Onboard new team members, including training and guiding them through certification.
• Manage individual and team recognition programs.
• Coach and provide feedback to Team Members, Shift Coordinators, and Assistant Managers to develop capabilities and improve performance.
• Manage restaurant labor through appropriate manager staffing and team member scheduling.
• Enforce compliance with government regulations, employment laws, and Burger King policies.
• Ensure the restaurant meets operational and brand standards.
• Perform Assistant Manager and Hourly Shift Coordinator duties when necessary.