General Manager

NORCROSS GROUP•Madison, AL

14d•$45,000 - $65,000

About The Position

The General Manager works in tandem with the District Manager to oversee daily store operations, provide exceptional customer service, and proactively manage the front- and back-of-house team. The role is suited to a restaurant leader focused on customer service and strong operational results, with a passion for growing the business.

Requirements

At least 2 years of previous food service, retail, or restaurant supervisory experience.
Restaurant experience is required.
Manager Food Handler Certification is required.
Guest-service mentality and a genuine desire to serve guests.
Ability to maintain a calm, tactful demeanor in difficult situations.
Interest in ongoing learning and self-improvement.
Ability to measure performance subjectively and objectively.
Ability to cultivate an attractive restaurant culture and handle the duties essential to running a restaurant.
Competence in labor management, store operations, and customer care.
Strong leadership, organizational, and time-management skills.
Confident and professional demeanor; ability to inspire trust, model best practices, and build morale and teamwork.
Proactive problem-solving and decision-making skills.
Thorough understanding of good hygiene and food-handling practices.
Flexible schedule, including nights and weekends.
Strong work ethic.

Responsibilities

Recruit, select, orient, train, assign, and schedule team members in partnership with the District Manager.
Work with the District Manager and Human Resources to manage employee performance, including coaching, counseling, and discipline.
Communicate job expectations; plan, monitor, and review employee performance; plan and review compensation actions; and enforce policies and procedures.
Communicate operational and human resources issues to the District Manager in a timely and effective manner.
Conduct regular restaurant inspections to ensure the team and restaurant meet standards.
Track inventory and ensure accurate record keeping.
Identify and resolve food-preparation issues.
Help the team resolve customer-service issues courteously and cultivate returning customers.
Maintain a safe, secure, and healthy facility by enforcing sanitation and safety procedures, reporting injuries, conducting meetings, maintaining equipment, complying with health and legal regulations, and maintaining security systems.
Contribute to company goals by taking ownership of responsibilities and exploring opportunities to add value.