Case Manager

General Dynamics Information Technology•San Diego, CA

12d•$92,307 - $124,887•Onsite

About The Position

The Case Manager provides comprehensive coordination of healthcare and support services for personnel and their families. The role promotes continuity of care by integrating medical and non-medical resources, tracking progress, supporting multidisciplinary teams, and facilitating transitions between levels of care. The Case Manager conducts assessments, develops individualized plans, coordinates services, and evaluates outcomes to promote optimal health, function, and readiness. The position provides clinical support to the customer and applies professional health nursing principles, practices, and procedures in clinical settings or within a local unit. It analyzes care needs and supports appropriate, cost-effective care for DoW beneficiaries. The Case Manager may serve as the central point and POTFF program lead for tracking and referring service members to cross-functional teams and multidomain services, and may develop, execute, analyze, and report on multidomain initiatives. Licensed clinical social workers may provide counseling and other services within the scope of their licenses and granted clinical practice privileges. This is a contingent posting expected to start in 2027. The position is onsite at locations in the United States, including Fort Bragg, North Carolina, with additional locations in California, Florida, Kentucky, and Washington. The schedule is 40 hours per week, with less than 10% travel required.

Requirements

At least a two-year degree as a registered nurse from a fully accredited school, or a master's degree in social work from a fully accredited graduate school accredited by the Council on Social Work Education (CSWE), with independent-level social work licensure (LCSW or equivalent).
At least two years of nursing experience or case management experience.
Case manager certification from a recognized organization, such as the Commission for Case Management Certification, American Case Manager Association, or American Nurse Credentialing Center; alternatively, obtain certification within one year of hiring.
Skill in team coordination, facilitation, and communication to exchange information and education, support goal achievement, augment client support networks, and effect change in systems or policy.
Knowledge and skills in using VA/DoW Clinical Practice Guidelines to support evidence-based, standardized care for military beneficiaries.
Knowledge of the healthcare financial environment and the fiscal dimensions of population health to support stewardship of resources.
Skill in using research tools to critically evaluate practices, opportunities, and outcomes.
Knowledge of pharmaceuticals, their intended effects, side effects, and complications, and their impact on clients and recovery.
Knowledge of community resources and client entitlement and benefit eligibility, and ability to access resources to help clients and families optimize function and self-care.
Knowledge of current third-party regulations and policies, especially TRICARE and Medicare benefits and services, to identify alternative financing sources available to DoW beneficiaries.
Professional oral and written communication skills for working with peers, agencies, vendors, providers, and Military Health System stakeholders, and for exchanging information and delivering briefings, presentations, research, and metrics.
Must be a U.S. citizen.
Must possess a Secret or Top Secret clearance, or be able to obtain clearance; the listing also states Top Secret is currently required and Top Secret/SCI must be obtainable.

Responsibilities

Provide professional health nursing principles, practices, and procedures in clinical settings or within a local unit to analyze care problems and support appropriate, cost-effective care for DoW beneficiaries.
Collect, organize, record, and communicate primary health assessment data, including detailed medical histories, and develop time-sensitive treatment plans.
Assess clients using established protocols to provide appropriate and cost-effective care.
Set priorities for client care and monitor and evaluate progress toward goals to provide coordinated, efficient, and effective healthcare.
Oversee discharge planning to ensure appropriate timing and sequencing of client care.
Identify client needs for referrals and provide assistance accessing appropriate healthcare providers and facilities.
Negotiate, write, finalize, and administer product and service agreements to support mutual compliance with care goals.
As applicable, serve as the central point and POTFF program lead for tracking and referring service members to cross-functional teams and multidomain services.
As applicable, develop and execute multidomain initiatives, and collect, analyze, and report data to higher-level authorities as requested.
As permitted by licensure and clinical privileges, provide counseling and other services consistent with the scope of a clinical social work license.
Seek feedback from peers, professional colleagues, clients, and outcomes research to expand clinical knowledge and improve role performance.
Apply understanding of diagnoses to help clients optimize function and self-care.
Apply client education principles and manage complex medical, psychosocial, and financial problems to improve adherence to individualized treatment plans; train peers and staff.

Benefits

401K with company match
Comprehensive health and wellness packages
Internal mobility team dedicated to helping employees own their careers
Professional growth opportunities, including paid education and certifications
Cutting-edge technology to learn from
Paid vacation and holidays
Medical plan options, some with Health Savings Accounts
Dental plan options
Vision plan
Paid time off plans including vacation, sick and personal time, holidays, and paid parental, military, bereavement, and jury duty leave
Short- and long-term disability benefits
Life insurance
Accidental death and dismemberment coverage
Personal accident, critical illness, and business travel and accident insurance