Case Manager

Vynca•Eureka, CA

12d•$26 - $30•Hybrid

About The Position

Vynca is hiring a Lead Care Manager for its Enhanced Care Management team, serving members in Humboldt County, California. The Lead Care Manager is the client’s primary point of contact and coordinates with providers—including doctors, specialists, pharmacists, and social services providers—to align care with the client’s needs. The role manages client cases, coordinates health care benefits, provides education, and facilitates timely, cost-effective access to care. It also collaborates with caregivers, family support persons, providers, and other care-team members to promote wellness, recovery, independence, resilience, and member empowerment while ensuring access to appropriate services and maximizing member benefits. This is a hybrid, field-based position involving travel throughout Humboldt County up to five days per week. Candidates must live within 20 miles of the assigned territory. The schedule is Monday through Friday, 8:30 a.m. to 5:00 p.m. Pacific Time, with flexibility for potential evenings and weekends.

Requirements

At least 2 years of experience as a care manager, care navigator, or community health worker supporting vulnerable populations.
Willingness and ability to work Monday through Friday, 8:30 a.m. to 5:00 p.m. Pacific Time, in the field and remotely, with flexibility for potential evenings and weekends.
Working knowledge of government and community resources related to social determinants of health.
Valid driver's license and reliable transportation.
Excellent oral and written communication skills.
Positive interpersonal skills.
General computer skills and working knowledge of Google Workspace, MS Office, and the internet.

Nice To Haves

Bilingual in English and Spanish (strongly preferred).

Responsibilities

Assess member needs across physical health, mental health, substance use disorder, oral health, palliative care, memory care, trauma-informed care, social supports, housing, and community-based services and supports.
Oversee development of client care plans and goal setting.
Offer services where members reside, seek care, or can most easily access them, including office-based, telehealth, and field-based services.
Connect clients with needed social services and supports.
Advocate for clients with health care professionals, including primary care providers.
Use evidence-based practices, including Motivational Interviewing, Harm Reduction, and Trauma-Informed Care principles.
Conduct outreach and engagement to facilitate linkage to the ECM program and record activity in the Client Relationship Management system.
Evaluate client progress and update SMART goals.
Provide mental health promotion.
Arrange transportation, such as ACCESS.
Complete documentation, including outcome measures, within care-plan timeframes.
Maintain current patient health records in the Electronic Medical Record system and other business systems.
Complete monthly reporting to ensure program compliance.
Attend assigned training.