Case Manager

Volunteers of American Greater New York•New York, NY

11d

About The Position

The Case Manager works with clients to assess their strengths and needs, plan a course of action, connect them with services, provide counseling, and monitor progress. The role ensures clients receive appropriate, competent, and professional information, advice, referrals, and advocacy to support successful outcomes. It may include supervision of direct care staff. The position is based at the Schwartz Men’s Shelter on Wards Island, New York. The shelter operates 24 hours a day, seven days a week, and serves clients referred by the New York City Department of Homeless Services.

Requirements

Associate degree or 60 college credits in a Human Services field; alternatively, a high school diploma or GED with two years of relevant shelter experience.
Demonstrated verbal and written communication abilities.
Basic computer skills.

Responsibilities

Manage client intake and assessment to orient clients to the program and develop a comprehensive assessment of their service needs.
Develop an individual service plan with each client that reflects assessment findings and agreed-upon goals, and update the plan as needed.
Meet regularly with clients to help them obtain services and benefits needed to achieve their individual service plan goals.
Provide supportive counseling to strengthen clients’ ability to make appropriate life decisions.
Document case management activities in accordance with agency and funder guidelines and procedures.
Collect service data and participate in evaluation and quality assurance activities.
May supervise direct care staff.