General Manager

Riser Fitness, LLC • Los Gatos, CA

14d • $70,304 - $88,304

About The Position

Riser Fitness, established in 2013, is a multi-unit operator and developer of the Club Pilates franchise system and one of the largest and longest-operating Club Pilates franchisees. The General Manager supports operational excellence across the studio by overseeing studio functions from sales to instructors. The role leads sales efforts, drives membership growth, works to prevent member attrition, and hires, trains, and manages Sales Associates. It requires discretion and independent judgment in managing the studio and directing employees.

The General Manager leads marketing and sales initiatives, manages staff and instructors, oversees inventory and studio administration, and maintains the studio environment. The role also manages customer service decisions, revenue reporting, instructor evaluations, outstanding dues, and compliance with Club Pilates policies and procedures.

The position offers a $70,304 base salary, with commission eligibility up to $18,000 annually based on sales performance and potential salary plus bonus of up to $88,304 per year. Benefits vary by employee eligibility; full-time employees receive medical, dental, vision, paid time off, and paid holidays, while benefits available to all Riser employees include employer-paid insurance coverage, a 401(k) with employer matching, paid sick time, a monthly communication allowance, and Employee Assistance Program resources.

Requirements

• At least 2 years of retail/service sales or fitness sales experience.
• Confidence in generating personal sales and training Sales Associates in sales.
• Ability to manage and drive four revenue streams: memberships, retail, private training, and teacher training.
• Fluency in English and excellent communication and interpersonal skills in person, by telephone, and by email.
• Ability to excel in a fast-changing, diverse environment.
• Ability to recognize areas for improvement and make changes using good judgment.
• Affinity for and passion for fitness.
• Solid writing and grammar skills.
• Highly organized, proficient in data management, and able to prioritize and meet deadlines.
• Professional, punctual, reliable, and neat.
• Strong attention to detail and accuracy.
• Trustworthiness and ability to handle confidential information.
• Ability to work harmoniously with co-workers, clients, and the general public.
• Proficiency with computers and studio software.

Responsibilities

• Lead lead-generation efforts, including grassroots marketing and networking.
• Implement the sales process to schedule prospects into Intro classes.
• Drive membership sales and manage sales efforts across memberships, retail, private training, and teacher training.
• Manage the staff schedule.
• Ensure studio retail products are stocked and inventory counts are accurate.
• Train and supervise Sales Associates.
• Hire and manage studio instructors.
• Use ClubReady for revenue reports, attendance reports, and other studio reporting.
• Review instructor evaluations and assist with mentorship or disciplinary action as needed.
• Make independent decisions related to high-level customer service.
• Collect outstanding dues.
• Maintain the cleanliness and organization of the Pilates studio.
• Enforce Club Pilates policies and procedures.
• Ensure forms, administrative supplies, and studio literature are stocked and visible.
• Schedule and participate in networking and community events and studio promotions.
• Strategically manage marketing campaigns to generate studio leads.

Benefits

• Commission eligibility up to $18,000 annually based on sales performance.
• $70,304 base salary, with salary plus bonus potential up to $88,304 per year.
• Employer-paid life, AD&D, short-term disability, and long-term disability coverage.
• 401(k) retirement plan with employer matching.
• Paid sick time.
• Monthly communication allowance.
• Employee Assistance Program with free, confidential counseling and wellness resources for employees and their household.
• For full-time employees: medical, dental, and vision insurance beginning the first of the month after hire, with plan options including $0 deductibles and Anthem and Kaiser options.
• For full-time employees: paid time off, including vacation and sick time.
• For full-time employees: paid holidays and holiday premium pay.
• Nava Benefits App with plan information and access to live advocates 24/7.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed