General Manager - Burger King Durango
About The Position
The Restaurant General Manager is the executive leader of a single restaurant, with overall responsibility for its daily operations and performance across profitability, guest experience, people, and operations. The RGM works under the direction of the District Manager and directly manages an Assistant Manager, Hourly Shift Coordinators, and Team Members, totaling 20–45 employees. The role is accountable for the restaurant’s P&L and financial outcomes, guest service, team recruitment and development, labor management, and compliance with government regulations, employment laws, company policies, and brand standards. The General Manager may perform Assistant Manager and Hourly Shift Coordinator duties when needed.
Requirements
- Must be at least 18 years of age.
- High school diploma or GED required.
- 1–2 years of previous restaurant management experience.
- Strong understanding of P&L management and the drivers of restaurant profitability.
- Ability to prioritize own and others’ work and time to meet deadlines and objectives.
- Demonstrated leadership skills.
- Demonstrated understanding of guest service principles.
- Available to work evenings, weekends, and holidays.
- Ability to work long and/or irregular shifts as needed for proper restaurant operations.
Responsibilities
- Manage the restaurant P&L and work toward desired financial outcomes.
- Review key P&L lines and take action to increase restaurant profitability.
- Drive sales through guest service, people development, and operations management.
- Motivate and direct team members to exceed guest expectations through accurate, friendly, and fast service in a clean facility.
- Manage the guest experience through restaurant operations and timely responses to guest issues.
- Analyze guest feedback to identify root causes and develop action plans.
- Engage with the community and execute local marketing initiatives.
- Lead recruitment and selection to build and retain an effective restaurant team.
- Onboard, train, and guide new team members through the certification process.
- Manage individual and team recognition programs.
- Coach and provide feedback to Team Members, Shift Coordinators, and Assistant Managers to develop capabilities and improve performance.
- Manage restaurant labor through optimal manager staffing and team member scheduling.
- Enforce compliance with government regulations, employment laws, and BKC policies.
- Ensure the restaurant meets operational and brand standards.
- Perform Assistant Manager and Hourly Shift Coordinator duties when necessary.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
