General Manager - Burger King Alamogordo

Burger King•Alamogordo, NM

4d•$52,000 - $60,000

About The Position

The Restaurant General Manager (RGM) is the executive leader of a single restaurant, with overall responsibility for its daily operations and a focus on profitability, guests, people, and operations. The RGM operates under the direction of the District Manager and directly manages an Assistant Manager, Hourly Shift Coordinators, and Team Members. The restaurant team comprises 20–45 employees. Burger King describes itself as a global fast-food hamburger chain founded in 1954, known for high-quality, great-tasting, affordable food and as the original HOME OF THE WHOPPER®. The RGM is accountable for the restaurant’s P&L and financial outcomes, guest experience, team recruitment and development, labor management, regulatory and company-policy compliance, and operational and brand standards. The role may perform Assistant Manager and Hourly Shift Coordinator duties when necessary.

Requirements

Must be at least 18 years of age.
High school diploma or GED required.
1–2 years of previous restaurant management experience.
Strong understanding of P&L management and drivers of restaurant profitability.
Ability to prioritize own and others’ work and time to meet deadlines and objectives.
Demonstrated leadership skills.
Demonstrated understanding of guest service principles.
Available to work evenings, weekends, and holidays.
Ability to work long and/or irregular shifts as needed for the proper functioning of the restaurant.

Responsibilities

Has primary accountability for the restaurant P&L and actively manages toward desired financial outcomes.
Reviews key P&L lines to increase restaurant profitability.
Drives sales through proactive guest service, people development, and operations management.
Motivates and directs team members to exceed guest expectations through accurate, friendly, and fast service in a clean facility.
Manages the guest experience through operations and timely responses to guest issues.
Analyzes guest feedback systems to determine root causes and develops action plans to address issues.
Engages with the community to reach prospective guests and execute local marketing initiatives.
Leads recruitment and selection to build and retain an effective restaurant team.
Onboards new team members by training and guiding them through the certification process.
Manages individual and team recognition programs.
Coaches and provides feedback to Team Members, Shift Coordinators, and Assistant Managers to increase team capabilities and improve restaurant performance.
Manages restaurant labor through optimal manager staffing and Team Member scheduling.
Enforces compliance with government regulations, employment laws, and BKC policies.
Ensures the restaurant upholds operational and brand standards.
Performs Assistant Manager and Hourly Shift Coordinator duties when necessary.