General Manager - Burger King
About The Position
The Restaurant General Manager (RGM) is the executive leader of a single Burger King restaurant, with overall responsibility for daily operations and a focus on profitability, guests, people, and operations. The RGM operates under the direction of the District Manager and directly manages an Assistant Manager, Hourly Shift Coordinators, and a team of 20–45 employees. The RGM is accountable for restaurant financial outcomes and sales, guest experience, team recruitment and development, and compliance with operational, brand, legal, and company standards. The role may require performing Assistant Manager and Hourly Shift Coordinator duties when necessary.
Requirements
- Must be at least 18 years of age.
- High school diploma or GED required.
- 1–2 years of previous restaurant management experience.
- Strong understanding of P&L management and drivers of restaurant profitability.
- Ability to prioritize own and others’ work and time to meet deadlines and objectives.
- Demonstrated leadership skills.
- Demonstrated understanding of guest service principles.
- Available to work evenings, weekends, and holidays.
- Ability to work long and/or irregular shifts as needed for the proper functioning of the restaurant.
Responsibilities
- Manage the restaurant’s P&L and work toward desired financial outcomes.
- Review key P&L lines and take action to increase restaurant profitability.
- Drive sales through guest service, people development, and operations management.
- Motivate and direct team members to exceed guest expectations through accurate, friendly, and fast service in a clean facility.
- Manage the guest experience and respond to guest issues in a timely manner.
- Analyze guest feedback to identify root causes and develop action plans.
- Engage with the community and execute local marketing initiatives.
- Lead recruitment and selection to build and retain an effective restaurant team.
- Onboard new team members through training and certification.
- Manage individual and team recognition programs.
- Coach and provide feedback to Team Members, Shift Coordinators, and Assistant Managers to build capabilities and improve restaurant performance.
- Manage restaurant labor through appropriate manager staffing and team member scheduling.
- Enforce compliance with government regulations, employment laws, and Burger King policies.
- Ensure the restaurant meets operational and brand standards.
- Perform Assistant Manager and Hourly Shift Coordinator duties when necessary.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
