General Manager - Burger King Gallup

Burger King•Gallup, NM

4d•$48,000 - $52,000

About The Position

The Restaurant General Manager is the executive leader of a single restaurant, with overall responsibility for its daily operations and a focus on profitability, guests, people, and operations. The RGM is accountable for the restaurant’s P&L and manages a team consisting of an Assistant Manager, Hourly Shift Coordinators, and Team Members (20–45 employees). The role operates under the direction of the District Manager.

Requirements

Must be at least 18 years of age.
High school diploma or GED required.
1–2 years of previous restaurant management experience.
Strong understanding of P&L management and drivers of restaurant profitability.
Ability to prioritize own and others’ work and time to meet deadlines and objectives.
Demonstrated leadership skills.
Demonstrated understanding of guest service principles.
Available to work evenings, weekends, and holidays.
Ability to work long and/or irregular shifts as needed for the proper functioning of the restaurant.

Responsibilities

Manage the restaurant’s P&L and work toward desired financial outcomes.
Review key P&L lines to improve restaurant profitability.
Drive sales through guest service, people development, and operations management.
Motivate and direct team members to exceed guest expectations by providing accurate, friendly, and fast service in a clean facility.
Manage the guest experience through restaurant operations and timely responses to guest issues.
Analyze guest feedback to identify root causes and develop action plans.
Engage with the community, prospective guests, and local marketing initiatives.
Lead recruitment and selection to build and retain an effective restaurant team.
Onboard, train, and guide new team members through the certification process.
Manage individual and team recognition programs.
Coach and provide feedback to Team Members, Shift Coordinators, and Assistant Managers to develop team capabilities and improve performance.
Manage restaurant labor through appropriate manager staffing and team member scheduling.
Enforce compliance with government regulations, employment laws, and BKC policies.
Ensure the restaurant meets operational and brand standards.
Perform Assistant Manager and Hourly Shift Coordinator duties when necessary.