General Manager - Burger King Farmington

Burger King•Farmington, NM

About The Position

The Restaurant General Manager is the executive leader of a single restaurant, with overall responsibility for its daily operations and performance in profitability, guest experience, people, and operations. The RGM operates under the direction of the District Manager and directly manages an Assistant Manager, Hourly Shift Coordinators, and Team Members, overseeing a team of 20–45 employees. Burger King describes itself as the second-largest fast-food hamburger chain in the world, founded in 1954 and known for the Whopper, premium ingredients, signature recipes, and family-friendly dining experiences.

Requirements

Must be at least 18 years of age.
High school diploma or GED required.
1–2 years of previous restaurant management experience.
Strong understanding of P&L management and drivers of restaurant profitability.
Ability to prioritize own and others’ work and time to meet deadlines and objectives.
Demonstrated leadership skills.
Demonstrated understanding of guest service principles.
Available to work evenings, weekends, and holidays.
Ability to work long and/or irregular shifts as needed for proper restaurant functioning.

Responsibilities

Manage the restaurant’s P&L and work toward desired financial outcomes.
Review key P&L lines to improve restaurant profitability.
Drive sales through guest service, people development, and operations management.
Motivate and direct team members to exceed guest expectations with accurate, friendly, and fast service in a clean facility.
Manage the guest experience through restaurant operations and timely responses to guest issues.
Analyze guest feedback to identify root causes and develop action plans.
Engage with the community and execute local marketing initiatives.
Lead recruitment and selection to build and retain an effective restaurant team.
Onboard new team members by training and guiding them through certification.
Manage individual and team recognition programs.
Coach and provide feedback to Team Members, Shift Coordinators, and Assistant Managers to build capabilities and improve performance.
Manage restaurant labor through manager staffing and Team Member scheduling.
Enforce compliance with government regulations, employment laws, and Burger King policies.
Ensure the restaurant meets operational and brand standards.
Perform Assistant Manager and Hourly Shift Coordinator duties when necessary.