General Manager - Burger King Socorro
About The Position
The Restaurant General Manager (RGM) is the executive leader of a single restaurant, with overall responsibility for daily operations and a focus on profitability, guest experience, people, and operations. The RGM operates under the direction of the District Manager and directly manages an Assistant Manager, Hourly Shift Coordinators, and Team Members, with a team of 20–45 employees. Burger King serves more than 11 million guests daily worldwide and is described as the second-largest fast-food hamburger chain in the world. Founded in 1954, the brand is known for the Whopper, premium ingredients, signature recipes, and family-friendly dining experiences.
Requirements
- At least 18 years of age.
- High school diploma or GED.
- 1–2 years of previous restaurant management experience.
- Strong understanding of P&L management and drivers of restaurant profitability.
- Ability to prioritize own and others’ work and time to meet deadlines and objectives.
- Demonstrated leadership skills.
- Demonstrated understanding of guest service principles.
- Availability to work evenings, weekends, and holidays.
- Ability to work long and/or irregular shifts as needed for proper restaurant operations.
Responsibilities
- Manage the restaurant’s P&L and actively work toward desired financial outcomes.
- Review key P&L lines to increase restaurant profitability.
- Drive sales through proactive guest service, people development, and operations management.
- Motivate and direct team members to exceed guest expectations through accurate, friendly, and fast service in a clean facility.
- Manage the guest experience through restaurant operations and timely responses to guest issues.
- Analyze guest feedback to identify root causes and develop action plans.
- Engage with the community and execute local marketing initiatives.
- Lead recruitment and selection to build and retain an effective restaurant team.
- Onboard new team members through training and the certification process.
- Manage individual and team recognition programs.
- Coach and provide feedback to Team Members, Shift Coordinators, and Assistant Managers to build capabilities and improve performance.
- Manage restaurant labor through optimal manager staffing and team-member scheduling.
- Enforce compliance with government regulations, employment laws, and Burger King policies.
- Ensure the restaurant upholds operational and brand standards.
- Perform Assistant Manager and Hourly Shift Coordinator duties when necessary.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
