General Manager

Riser Fitness, LLC•Milpitas, CA

14d•$70,304 - $88,304

About The Position

Riser Fitness is a multi-unit operator and developer of the Club Pilates franchise system and one of the largest and longest-operating Club Pilates franchisees. The General Manager oversees all studio functions, from sales to instructors, and supports operational excellence across the studio. The role leads sales efforts, drives membership growth, works to prevent member attrition, and hires, trains, and manages Sales Associates. It also involves using discretion and independent judgment to manage the studio and direct employees’ work.

Requirements

At least 2 years of retail, service sales, or fitness sales experience.
Confidence in generating personal sales and training Sales Associates in sales.
Ability to manage and drive four revenue streams: memberships, retail, private training, and teacher training.
Fluency in English and excellent communication and interpersonal skills in person, by telephone, and by email.
Ability to excel in a fast-changing, diverse environment.
Ability to identify areas for improvement and make changes using good judgment.
Affinity for and passion for fitness.
Strong writing and grammar skills.
Highly organized, proficient in data management, and able to prioritize and meet deadlines.
Professional, punctual, reliable, and neat.
Strong attention to detail and accuracy.
Trustworthiness and ability to handle confidential information.
Ability to work harmoniously with coworkers, clients, and the general public.
Proficiency with computers and studio software.

Responsibilities

Generate leads through grassroots marketing and networking.
Implement the sales process to schedule prospects into introductory classes.
Sell memberships and help drive revenue from memberships, retail, private training, and teacher training.
Manage staff schedules.
Maintain studio retail and product inventory, including accurate counts.
Train and supervise Sales Associates.
Hire and manage studio instructors.
Use ClubReady for tasks including revenue and attendance reporting.
Review instructor evaluations and assist with mentorship or disciplinary action as needed.
Make independent decisions related to high-level customer service.
Collect outstanding dues.
Maintain the cleanliness and organization of the Pilates studio.
Enforce Club Pilates policies and procedures.
Keep forms, administrative supplies, and studio literature stocked and visible.
Schedule and participate in networking and community events and studio promotions.
Manage marketing campaigns strategically to generate studio leads.

Benefits

Employer-paid life, AD&D, short-term disability, and long-term disability coverage.
401(k) retirement plan with employer matching.
Paid sick time.
Monthly communication allowance.
Employee Assistance Program with free, confidential counseling and wellness resources for employees and their households.
For full-time employees: medical, dental, and vision coverage beginning the first of the month after hire, with plan options including $0 deductibles and Anthem or Kaiser plans.
For full-time employees: paid time off, including vacation and sick time.
For full-time employees: paid holidays and holiday premium pay.
Nava Benefits App with plan information and access to live advocates 24/7.
Commission eligibility of up to $18,000 annually based on sales performance.