General Manager/ Operating Partner
About The Position
The General Manager/Operating Partner is the highest management position at the drive-in and is responsible for leading and managing its operations and employees. The role oversees the guest experience, staffing, operational performance, cost control, compliance, facilities, and vendor performance. The position requires a minimum of 50 hours per week, with irregular hours that include nights, weekends, and holidays. The work takes place in a restaurant environment involving continuous standing and movement and exposure to heat, hot liquid shortening, freezer conditions, and variable outdoor temperatures.
Requirements
- High school diploma or equivalent.
- At least three years of restaurant management experience; quick-service restaurant experience is preferred.
- Experience running a restaurant shift without supervision.
- Experience recruiting, interviewing, hiring, and managing employees.
- Knowledge of federal, state, and local labor and employment laws, including wage and hour and equal employment opportunity laws.
- Knowledge of federal, state, and local health and safety laws and regulations.
- Basic computer, math, accounting, and reading skills.
- Effective verbal and written communication skills.
- Problem-solving, multitasking, decision-making, leadership, time-management, and conflict-resolution skills.
- Ability to work a minimum of 50 hours per week, including irregular hours, nights, weekends, and holidays.
- Ability to move and stock food product weighing up to 50 pounds.
Nice To Haves
- Advanced studies in business, restaurant management, or related fields.
- Quick-service restaurant management experience.
Responsibilities
- Recruit, interview, hire, onboard, train, manage, direct, coach, lead, schedule, assign, discipline, and terminate assistant managers and employees.
- Manage employee compensation levels according to company guidelines.
- Supervise and manage all aspects of drive-in operations to provide an optimal guest experience.
- Manage opening and/or closing duties.
- Handle and properly escalate guest and employee issues or concerns.
- Plan, forecast, and adjust food, labor, paper, and inventory to maximize cost control, operational efficiency, quality standards, and customer service.
- Lead regular team meetings focused on operational standards and guest service.
- Manage and maintain drive-in records and prepare and maintain necessary operational reports.
- Develop, implement, and manage action plans for local marketing and business performance.
- Ensure proper maintenance of the drive-in and its equipment.
- Supervise and manage vendor performance.
- Comply with and enforce company policies, procedures, and operational standards, and ensure compliance with applicable federal, state, and local laws.
- Manage regular cleaning and sanitation duties according to operational standards.
- Maintain regular attendance.
- As needed, perform station duties, including fountain and frozen, dresser, front swamp, back swamp, grill, switchboard, expeditor, food preparation, and drive-thru if applicable.
- As needed, perform cleaning and sanitation tasks, including trash disposal, mopping, sweeping, washing dishes and food preparation tools, wiping counters, sanitizing preparation areas, cleaning equipment, and emptying used grease.
- Move and stock food product weighing up to 50 pounds.
- Perform other job-related duties as assigned or required.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
