Assistant General Manager
About The Position
The Assistant General Manager works collaboratively with the General Manager and department head managers to run club operations. The role is responsible for building the event program, maintaining established operational standards, monitoring financial forecasts and results, and leading the team to achieve strong club performance. The ideal candidate is passionate about providing a high-caliber experience and has a successful leadership track record overseeing golf, retail, and food and beverage. The Assistant General Manager creates and manages systems, processes, and services that improve the member experience and club results; ensures controls accurately track revenues, payroll, inventory, and expenses; and develops department managers and key employees to achieve performance goals and initiatives. The role also includes shift management, including nights and weekends, to ensure excellent guest service.
Requirements
- Four years of hospitality, customer service, and management experience preferred.
- Ability to develop team members.
- Effective communication and listening skills to meet and exceed member and guest expectations.
- Ability to thrive in a high-volume, fast-paced environment with multiple competing priorities.
- Ability to create and manage standard operating procedures for all departments.
Nice To Haves
- Established track record of success in a leadership role overseeing golf, retail, and food and beverage.
Responsibilities
- Collaborate with the General Manager and department head managers in running club operations.
- Build the event program, maintain operational standards, monitor financial forecasting and results, and lead the team to achieve club goals.
- Create and manage systems, processes, and services that improve the member experience and club results.
- Ensure controls accurately track revenues, payroll, inventory, and expenses.
- Develop department managers and key employees to maximize performance and achieve initiatives and goals.
- Manage shifts, including nights and weekends, to ensure staff provide excellent guest service.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
