Assistant General Manager
PLANET FITNESS•Portland, OR
About The Position
The Assistant General Manager oversees club operations to provide an exceptional Judgement Free member experience and support a financially successful club. The role helps lead employees in a positive, motivating manner and calls for a results-oriented leader committed to quality service. This position is with Easy Mile Fitness, a multi-unit Planet Fitness franchisee. The listed job location is Holly Farm in Portland, Oregon.
Requirements
- At least 1 year of supervisor or manager experience in a high-volume restaurant or retail environment, or 2 years of Planet Fitness experience preferred.
- Comfortable working a flexible rotating schedule.
- Familiarity with Microsoft Word and Microsoft Excel.
- High school diploma or equivalent required.
- Current CPR certification required, or willingness to obtain certification upon hire.
- Ability to talk and hear, sit, stand, and use hands and fingers to handle or feel.
- Occasionally able to stand, walk, reach with arms and hands, climb or balance, and stoop, kneel, crouch, or crawl.
- Frequently lift and move up to 50 pounds and occasionally lift and move objects up to 75 pounds.
Nice To Haves
- Two years of Planet Fitness experience is preferred.
Responsibilities
- Greet members, prospective members, and guests and provide exceptional customer service.
- Handle front-desk activities, including answering phones, checking members into the system, giving facility tours, and signing up new members.
- Keep the gym and equipment clean and in good working order.
- Facilitate updates to member accounts and respond to member questions and concerns promptly and professionally.
- Interview, train, and develop Front Desk Associates and Fitness Trainers.
- Create and maintain a welcoming atmosphere and ensure staff follow customer-service guidelines.
- Ensure all shifts are covered.
- Lead by example; train and coach direct reports and maintain accountability for adherence to Planet Fitness values and goals.
- Resolve employee issues or concerns.
- Manage the cash drawer and deposit procedure.
- Oversee facility cleanliness and maintenance, including responsibility for the largest section of daily cleaning.
- Supervise proper cleaning and completion of daily round logs.
- Help ensure the safety of employees, members, and club property.
- Identify equipment repairs and communicate them in a timely manner.
- Travel to other clubs as needed.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
