Assistant General Manager

CENTURION AMERICAN CUSTOM HOMES INC•Celina, TX

14d•Onsite

About The Position

The Assistant General Manager (AGM) is the senior operational leader responsible for day-to-day operations at 1876 Country Club and for delivering exceptional service and a luxury private club experience. Working directly with the General Manager, the AGM supports operational excellence, financial discipline, employee engagement, and member satisfaction. The role is the primary operational liaison between department heads and the General Manager and requires visible, daily interaction with members, guests, and staff. The AGM assumes the General Manager’s responsibilities in the General Manager’s absence and is considered a successor-in-training for future General Manager opportunities. The AGM oversees multiple areas, including food and beverage operations, clubhouse standards, events, member experience, staff development, financial performance, internal controls, compliance, and safety. The position requires strong leadership, hospitality expertise, financial acumen, and the ability to align operations with the Club’s mission, standards, and strategic objectives.

Requirements

Minimum 5 years of management experience in private clubs, resorts, luxury hotels, or hospitality operations.
Strong leadership and communication skills.
Experience managing multiple departments.
Strong financial acumen.
Knowledge of food and beverage operations.
Ability to lead in a fast-paced hospitality environment.
Ability to stand and walk for extended periods.
Ability to work evenings, weekends, and holidays.
Ability to inspect indoor and outdoor facilities.
Ability to lift up to 30 pounds occasionally.
Ability to respond during emergency situations and navigate all Club facilities and grounds.

Nice To Haves

Bachelor’s degree preferred.
Certified Club Manager (CCM).
CMAA membership.
PGA membership.
Hospitality Management degree.
Private club experience.

Responsibilities

Oversee opening and closing of Club operations, daily facility inspections, department readiness, service standards, cleanliness, and coordination among department heads.
Address member concerns and service recovery opportunities; monitor member satisfaction, follow up on feedback, support retention, participate in member events, and assist with prospective member tours.
Maintain visibility throughout the Club, know members by name, foster member relationships, anticipate needs, and ensure prompt follow-up on concerns.
Lead department head and daily operational meetings; coach and mentor supervisors; support employee development, evaluations, recruitment, hiring, discipline, teamwork, and future-leader development.
Lead food and beverage operations, including dining-room service, bars, beverage programs, events, reservations, kitchen cleanliness, menu implementation, food quality, sanitation, staffing, purchasing, and member dining experiences.
Manage food, liquor, and labor costs; inventory controls; and waste-reduction programs, and conduct routine dining-facility inspections and management coaching.
Maintain luxury-level standards for clubhouse facilities, including locker rooms, restrooms, dining rooms, bars, event spaces, offices, outdoor patios, pool facilities, and fitness facilities where applicable.
Plan and conduct documented inspections of facilities, member and employee areas, safety hazards, maintenance issues, landscaping, arrival areas, parking lots, entry monuments, and other Club spaces; communicate deficiencies and ensure prompt correction.
Ensure successful execution of member, holiday, family, social, private, wedding, corporate, banquet, and other Club events, including appropriate standards, staffing, and service execution.
Work with the General Manager on budgets, forecasts, revenue monitoring, expense control, labor management, departmental reviews, financial controls, cash handling, inventory, purchasing, invoices, payroll, and internal audits.
Identify opportunities to improve profitability while maintaining member satisfaction.
Recruit, interview, onboard, and train employees; provide service, leadership, safety, and cross-training; and support recognition, staff communication, retention, and career development.
Ensure compliance with cash controls, deposits, safe audits, point-of-sale requirements, inventory, purchasing and receiving procedures, OSHA, alcohol regulations, health department requirements, and emergency response procedures.
Respond during emergency situations and assume General Manager responsibilities in the General Manager’s absence.